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The Hotel Britomart

5.0 star property
VIP Access

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Lobby
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Property amenity
Reception
Property amenity

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
29 Galway Street, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪3 min walk‬
  • Place, Auckland Ferry Terminal
    ‪3 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Galway Room King

Galway Room King | Premium bedding, minibar, in-room safe, desk

Galway Room King

9.4 out of 10
Exceptional
(12 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Laneway Room King

Premium bedding, minibar, in-room safe, desk

Laneway Room King

10.0 out of 10
Exceptional
(24 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Takutai View Room King

Takutai View Room King | Premium bedding, minibar, in-room safe, desk

Takutai View Room King

10.0 out of 10
Exceptional
(12 reviews)
  • Partial ocean view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for City View Room King

City View Room King | View from room

City View Room King

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Waitemata View Room King

Waitemata View Room King | Premium bedding, minibar, in-room safe, desk

Waitemata View Room King

9.2 out of 10
Wonderful
(12 reviews)
  • Harbour view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Galway Room

Premium bedding, minibar, in-room safe, desk

Galway Room

  • Sleeps 2

View all photos for Waitemata View Room

Premium bedding, minibar, in-room safe, desk

Waitemata View Room

  • Sleeps 2

View all photos for Takutai View Room

Premium bedding, minibar, in-room safe, desk

Takutai View Room

  • Sleeps 2

View all photos for Laneway Room

Premium bedding, minibar, in-room safe, desk

Laneway Room

  • Sleeps 2

View all photos for City View Room

Premium bedding, minibar, in-room safe, desk

City View Room

  • Sleeps 2

View all photos for Hohi Suite

Premium bedding, minibar, in-room safe, desk

Hohi Suite

  • Sleeps 2

View all photos for Poraenui Suite

Premium bedding, minibar, in-room safe, desk

Poraenui Suite

  • Sleeps 2

View all photos for Hohi Suite King

Hohi Suite King | Living room | 49-inch LED TV with digital channels, TV

Hohi Suite King

  • Harbour view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Poraenui Suite King

Poraenui Suite King | Living area | 49-inch LED TV with digital channels, TV

Poraenui Suite King

  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Interconnecting Guest Rooms King

Interconnecting Guest Rooms King | Premium bedding, minibar, in-room safe, desk

Interconnecting Guest Rooms King

  • 44 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Interconnecting Guest Rooms

Premium bedding, minibar, in-room safe, desk

Interconnecting Guest Rooms

  • Sleeps 4

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About this property

The Hotel Britomart

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking and 24-hour room service.
The Hotel Britomart offers 104 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.
Our customers tell us that they can't get enough of the helpful staff at The Hotel Britomart. During your stay, you're just a quick walk from Auckland Ferry Terminal. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy local cuisine while dining at Kingi
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 4-minute walk from Auckland Ferry Terminal and 6 minutes on foot from Princes Wharf
The Hotel Britomart offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 3434 square feet (319 square metres) and includes conference space. The luxury The Hotel Britomart also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Kingi – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Daily Bread – On-site coffee shop. Open daily.
Late-night fare is available from 24-hour room service.

Awards and affiliations

The Hotel Britomart is listed in the 2021 Condé Nast Traveller Hot List.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (NZD 60 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; NZD 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Daily Bread
  • Kingi

Things to do

  • 24-hour gym
  • Designer stores
  • Free bicycle rentals
  • Shopping

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 3,434 square feet of conference space

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 10 floors
  • Built in 2020
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Dryer
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately NZD 38 per person
  • Valet parking fee: NZD 60 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Touch (TFE Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

The Hotel Britomart Hotel
The Hotel Britomart Auckland
The Hotel Britomart Hotel Auckland

The Hotel Britomart Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 483 out of 577 reviews
Rating 8 - Good. 62 out of 577 reviews
Rating 6 - Okay. 12 out of 577 reviews
Rating 4 - Poor. 11 out of 577 reviews
Rating 2 - Terrible. 9 out of 577 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

sarah

Stayed 1 night in Jan 2026

8/10 Good

Mazin

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located by Queen’s Wharf, a 5 minute walk to the cruise terminal. Also, it’s close to fine dining and designer shops.
Stayed 1 night in Jan 2026

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities
Excellent. No problem attitude to everything - (we had numerous asks)
Stayed 1 night in Jan 2026

10/10 Excellent

Kerry Barris

Liked: Cleanliness, amenities, property conditions & facilities
Always great, stunning decor, food & fabulous staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this place. The design is fantastic. The room was very comfortable. The staff were very friendly. Unbeatable location. Can’t wait to return.
Stayed 4 nights in Sep 2025

10/10 Excellent

Adarsh, bhubaneswar

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property
Stayed 1 night in Dec 2025

8/10 Good

Aradhana

Disliked: Cleanliness, amenities
They never changed the sheets everyday.
Stayed 3 nights in Dec 2025

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
It was very comfortable and conveniently located to the pier where you can catch the ferry to other islands and great selection for restaurants. The staff was great and I would stay here again. It’s probably the best sleep I’ve had at a hotel in a while.
Stayed 3 nights in Dec 2025

10/10 Excellent

Laura

Stayed 4 nights in Dec 2025

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Gregory

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Amazingly friendly staff combined with a great downtown location.
Stayed 2 nights in Dec 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent hotel. Great location. Clean, modern, spacious, well designed room. Helpful staff. Good view. So many places within easy walking distance.
Stayed 6 nights in Dec 2025

10/10 Excellent

Alexander

Stayed 1 night in Dec 2025

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness
Great location and cool vibe
Stayed 2 nights in Dec 2025

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, great location, beautiful room, tasty food!
Stayed 3 nights in Dec 2025

10/10 Excellent

gehrig, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet room. Very cool and stylish hotel. Only five years old. Loved everything except the free breakfast. Service was awful. That’s where they need help. My advice is grab breakfast somewhere else. So many choices. Great location too.
Stayed 1 night in Dec 2025

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk and bell staff were fantastic, with excellent customer service.
Stayed 1 night in Dec 2025

10/10 Excellent

MARGARET

Liked: Cleanliness, staff & service, amenities
The hotel is very updated and the gym is nice.
Stayed 1 night in Nov 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good location excellent service
Stayed 1 night in Nov 2025

10/10 Excellent

Rebecca, Auckland Central

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, super clean, comfortable and great location. My go to stay in Auckland.
Stayed 3 nights in Nov 2025

10/10 Excellent

Thaddeus

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff. I am visually impaired. Everyone, from the young lady who checked me in to all of the people in the hotel were super helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking and access to other modes of transport. Very comfortable room. Staff professional, helpful and friendly.
Stayed 4 nights in Nov 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Nov 2025

8/10 Good

raymond

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room, plesent stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

John Stephen

Liked: Cleanliness, staff & service, amenities
Super helpful staff, modern room. Wish it had a better toilet divider like a real door, and a bathtub instead of in just a shower, but these things do seem to be the fad these days.
Stayed 1 night in Nov 2025