First the good. The townhouse is spacious & easy to get to. Parking was good, the neighbors were nice, and for the price the house is simple & adequate. We felt safe, it was nice having the back yard fence for our dogs. This is a new listing, but the host was listed as a premier host, so I wasn't too worried about trying it. When we rented the house the info said the check in was 3pm. When we received our payment confirmation & initial info, it said check in was 4pm. I messaged & she responded that it was 3pm (which was good, we had a wedding to get to). I asked if we could check in early & she said she would let me know that day when we could arrive, but I never heard from her again. The house was listed with a hair dryer, but it didn't have one. It was lacking some basic things like paper towels in the kitchen & klenex, basic soap & shampoo in the showers. It was nearly a blank slate, with hand soap at the sinks. The back yard is all mulch & someone dumped what looked like a corn casserole out there, so we cleaned up what we could & then set the furniture over it to keep my dogs out of it. The heater kicked on & off a lot, there is some ice build up on the unit out back, but it did keep the house comfortable. We saw 2 roaches in the kitchen. My biggest complaint was just the lack of communication. We arrived at 3pm on check in day, since we never heard from her. We stayed 2 nights & I never heard from her. There wasn't a manual for the house policies, so I messaged her to let her know what time we left. Even though there weren't check out instructions, I let her know that I collected the trash & left it by the front door, started the washing machine (with sheets & towels), and of course didn't leave any dirty dishes etc. I also let her know about the roaches, corn casserole, hair dryer, etc... hoping to just chat with her about them, but it's been 1 1/2 days & she hasn't responded. Unfortunate. We rent multiple times a year & this is the first absent host we have had.