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Best Western Plus Waterville Grand Hotel

3.0 star property

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Photo gallery for Best Western Plus Waterville Grand Hotel

2 restaurants; lunch and dinner served
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Indoor pool
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Gym

Explore the area

View in a map
375 Main Street, Waterville, ME, 04901
  • Place, First Congregational Church
    ‪15 min walk‬
  • Place, Colby College
    ‪1 min drive‬
  • Place, Kennebec River
    ‪2 min drive‬
  • Airport, Waterville, ME (WVL-Robert Lafleur)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Bathtub

7.0 out of 10
Good
(11 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Waterville Grand Hotel

Along with 2 restaurants, this smoke-free hotel has an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business centre and conference space.
Best Western Plus Waterville Grand Hotel offers 138 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Waterville Grand Hotel. During your stay, you'll be within walking distance of First Congregational Church. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at O Briens Irish Restaurant, a family restaurant that serves American cuisine
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • 14 minutes on foot from First Congregational Church and a 3-minute drive from Kennebec River
  • Pets welcome free of charge
Best Western Plus Waterville Grand Hotel offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 6000 square feet (557 square metres) and includes conference space. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Best Western Plus Waterville Grand Hotel. You'll have access to the indoor pool at a partner property. Free self parking is available.

This 3-star Waterville hotel is smoke free.

O Briens Irish Restaurant – This family restaurant specialises in American cuisine and only serves dinner.
O Briens Irish Pub – This pub serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • O Briens Irish Pub
  • O Briens Irish Restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (84 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Plus Waterville Grand
Best Western Plus Waterville Grand Hotel
Best Western Waterville Grand
Waterville Grand Hotel
Best Plus Waterville Grand
BEST WESTERN PLUS Waterville Grand Hotel Maine
Best Western Plus Waterville Grand Hotel Hotel
Best Western Plus Waterville Grand Hotel Waterville
Best Western Plus Waterville Grand Hotel Hotel Waterville

Best Western Plus Waterville Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 1000 reviews
Rating 8 - Good. 303 out of 1000 reviews
Rating 6 - Okay. 136 out of 1000 reviews
Rating 4 - Poor. 111 out of 1000 reviews
Rating 2 - Terrible. 79 out of 1000 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and cozy. Extra comfy chair, footstool and coffee table to curl up in and wait out the storm.
Stayed 1 night in Feb 2026

4/10 Poor

chris

Room was filthy. The toilet leaked and was wobbly. Yelling guests, dogs in rooms barking all night. No phone in room. Coffee machine was with nasty buildup in it’s reservoir. Desk chair was disgusting. Housekeeper was very nice. Ch Clinton was easy. Restaurant food was tasty and good portions. Free breakfast was good.
Stayed 3 nights in Feb 2026

10/10 Excellent

Joy, Tempe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2026

8/10 Good

Jamshed

Stayed 4 nights in Feb 2026

10/10 Excellent

Annie, Newington

Stayed 2 nights in Feb 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great. Breakfast off the menu included in price. Great staff, great restaurant, and excellent room
Stayed 1 night in Feb 2026

10/10 Excellent

James

Stayed 3 nights in Feb 2026

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Was excellent would definitely stay again and pet friendly breakfast and hot tub
Stayed 1 night in Feb 2026

10/10 Excellent

Shea

Stayed 1 night in Feb 2026

10/10 Excellent

Robert

Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was excellent and pool was heated was wonderful
Stayed 1 night in Feb 2026

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Room was a little dated but served its purpose. Could have been cleaned. Better round what looked to be dog food behind the corner chair, a dog toy under the bed and a used spoon. These were pretty hidden and we only found them because we couldnt find our 2 year olds shoes so they were in the open and we werent seeking to find anything wrong.
Stayed 1 night in Dec 2025

8/10 Good

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Amy-lin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was excellent. All staff were nice, acknowledged your presence, were very accommodating. Was very thankful. Sone if tge reviews online discouraged me. Was thankful the room I had was clean, staff was great!
Stayed 1 night in Jan 2026

10/10 Excellent

denise

Liked: Cleanliness, amenities, property conditions & facilities
It’s older but always clean and near so many places. Staff are kind.
Stayed 1 night in Oct 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable bed and pleasant staff.
Stayed 7 nights in Jan 2026

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk attendant was friendly. Our room was clean, comfy king size bed. Easy highway access, shopping and restaurants in the area
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Dec 2025

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities
Quiet, amenities, attentive staff
Stayed 2 nights in Dec 2025

8/10 Good

Michael

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
The room was okay. Most of the staff was nice. It was a little inconvenient to have the washer and dryer were on the third floor. The free breakfast was okay. The apple juice we were given came in a literal shot glass.
Stayed 1 night in Dec 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
One of the most clean and well maintained hotels I’ve stayed in. Very pleasant staff and atmosphere. I will definitely stay there again.
Stayed 2 nights in Nov 2025

8/10 Good

Kathleen

Stayed 2 nights in Dec 2025

6/10 Okay

Jodi

Stayed 7 nights in Nov 2025

10/10 Excellent

Shayne

Stayed 1 night in Nov 2025

6/10 Okay

Andrew

Stayed 2 nights in Nov 2025

10/10 Excellent

Marilyn

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was fabulous, clean, well accommodated. Staff is friendly.
Stayed 1 night in Nov 2025