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Comfort Suites Austin NW Lakeline

2.5 star property

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Photo gallery for Comfort Suites Austin NW Lakeline

Exterior
Outdoor pool, pool loungers
Free daily continental breakfast
Premium bedding, in-room safe, desk, soundproofing
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Room service
  • Pool
  • Housekeeping
  • Gym

Explore the area

Map
13681 N. US Hwy 183, Austin, TX, 78750
  • Austin Aquarium
    ‪10 min walk‬
  • Main Event Entertainment
    ‪17 min walk‬
  • Lakeline Mall
    ‪2 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(34 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

8.0 out of 10
Very good
(24 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites Austin NW Lakeline

Suburban hotel with free breakfast and 24-hour fitness centre
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a snack bar/deli. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business centre, a complimentary children's club and Access to hot tub are on-site.
Comfort Suites Austin NW Lakeline offers 65 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Comfort Suites Austin NW Lakeline, you'll be within walking distance of Main Event Entertainment. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a free children's club, dry cleaning/laundry and luggage storage
  • On-site recreation includes a 24-hour gym
  • 11 minutes by car from Lake Travis and 8 minutes from H-E-B Center
Comfort Suites Austin NW Lakeline offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and a meeting room are available. Comfort Suites Austin NW Lakeline also features a complimentary children's club, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This Austin hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Family friendly

  • Free children's club
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Comfort Suites Austin NW Lakeline.

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Comfort Suites Austin NW Lakeline Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1002 reviews
Rating 8 - Good. 280 out of 1002 reviews
Rating 6 - Okay. 110 out of 1002 reviews
Rating 4 - Poor. 72 out of 1002 reviews
Rating 2 - Terrible. 91 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kara

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible Hotel

Absolutely terrible service. I called when I booked because I knew our check in would be after check in hours. The person I spoke with said it would not be an issue. I get there after driving hours with an infant and they cancelled my room because we didn’t check in on time. The man at the front desk would do nothing to help me. I was also charged a nights stay. The Laquita down the road was amazing, got me an a room right away. Will NEVER book a Comfort Inn again.
Stayed 4 nights in Mar 2025

6/10 Okay

Thelma, Houston

Stayed 2 nights in Mar 2025

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Michael, Valley Glen

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel roomwas disgusting, Expedia was great. Toilet handle was very loose, phone didn't work and the bed was wet. Film festival weekend so no other room available. Given sheets and told to use sofa bed. Disgusting, filthy, mattress was stained and rust. Covered with what appeared to be rat feces! I showed pictures to night clerk and we left the hotel. Comfort Suites only refunded one of the two nights efen though we didn't stay. It took three weeks and Expedia's intervention after they saw the photos to get a full refund. A filthy hotel room is bad enough but to avoid a full refund is inexcusable.
Stayed 2 nights in Mar 2025

6/10 Okay

Deonna

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Shalimar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kelli

Travelled with family
Liked: Amenities, property conditions & facilities
Nice n clean
Stayed 1 night in Mar 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

David, Southlake

Disliked: Cleanliness, staff & service, property conditions & facilities
While room was "ok" in terms of cleanliness the common areas, outdoor areas and entey was dirty, unkept and very tired. Staff was very inattentive and didnt communicate well. Would not stay again.
Stayed 1 night in Feb 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have so many BEDBUGS. My family and I weren't even there for 5 minutes and the BEDBUGS were crawling on the white sheets. Needless to say we left immediately. I asked for my $129 back and I havent seen anything yet. I would love to leave a good review but i dont have one. I highly recommend Holiday Inn Express!!!
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe staying at this hotel and it was quiet and comfortable. I was surprised that it was so close to another hotel where I had a horrible experience and really felt unsafe. Thank you for the experience
Stayed 1 night in Feb 2025

4/10 Poor

Lonnitra

Disliked: Cleanliness, staff & service, property conditions & facilities

Wayyyyyy too many issues

When I arrived in the parking lot, the clerk in the lobby was very courteous and gave me a key. The first key went to a room that was infested with roaches around the fridge. I went back to the desk and they gave a 2nd key, which that room also had roaches and the toilet seat was broken. I took that key back and they gave me another key for a room that had a stench, the thermostat didn't work, the hot water ran cold, and by the time I tried to get some sleep I was woken by the sound of key swiping in my door to which i later found out that they had given a key to another patron for the room i was in. The desk called to apologize but then acknowledged that they had no record of giving me the key to that room and asked me for all of my info that I previously checked in with. The next morning they served a continental breakfast which wasn't appetizing and when I returned to the room, I could not get back in because my key was deactivated. I went back down to get that fixed and now there was a different clerk who questioned if i was even a patron.
Stayed 2 nights in Feb 2025

8/10 Good

Bradley

Stayed 1 night in Feb 2025

10/10 Excellent

Sukassa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. It was clean. The staff could have been friendlier. Everyone I encountered was never smiling.
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2-Night Stay

It’s an older hotel so there are old smells. They still have carpet. Which explains a lot. It was clean, The elevator was scary. And the laundry room needs an update with new appliances. I was told “they may or may not work”. Breakfast was consistent, the eggs were suspicious. Overall solid stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities
It was a basic hotel, could tell it was aged a bit but overall was good. Safe, convenient, free breakfast.
Stayed 4 nights in Jan 2025

6/10 Okay

JEFF

Stayed 2 nights in Feb 2025

10/10 Excellent

KATIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

take 2

For the price and location it was great. The beds were VERY comfortable. Hotel was clean. Breakfast was good, staff was friendly.
Stayed 1 night in Feb 2025

2/10 Terrible

Raidel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, a/c and heater are broken
Stayed 1 night in Jan 2025

10/10 Excellent

Sean

Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare!

Absolute nightmare!! From the moment we walked into our room, it was clear this place had zero standards of hygiene or comfort. The first thing that hit us was the stench—an overwhelming musty odor that seemed to be embedded in every inch of the stained, grimy carpet, you could not breath on the second floor. We walked theough the hall with our faces covered, because the smell was so bad. It felt like the whole hotel had given up on basic cleanliness. The real horror awaited us in the bed. As we pulled back the sheets, we found, a live bed bug crawling across the pillow. Hair, staines and dirt covered the sheets. Fake eyelashes were stuck to the headboard. There was hair and dirt all jver the bathroom. My kids were terrified, and we spent the entire night in absolute fear of what might crawl on us. This place is a complete disgrace. If you value your health and sanity, stay far, far away.
Stayed 2 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do NOT stay here

I called in advance multiple times to inquire about a room with a garden tub which is pictured online and was told yes they had it and was available. When we arrived the lady at the front desk was incredibly rude and laughed when I brought it up then said that they didn’t have that, then that it was unavailable then that they were all booked-3 excuses in one breath. There was maybe a dozen cars in the parking lot the 3 days we were there..they weren’t booked up. The room was gross. Smelled like mildew. Shower curtain was ripped up and the tub was filthy. Paint peeling off walls. The bench in the rooms legs were about to fall off-couldnt even set my purse on it. Guy that worked the desk overnight was an idiot. Couldn’t ever answer a single question and when I asked for wash cloths he gave me full size towels… There was a metal sign on wall saying the check out time but they had a piece of printer paper over it with a handwritten time earlier than the actual checkout and when I asked for a late check out they wanted me to pay $50 for half an hour extra! Shady place. Would not recommend. We were right by the front desk and one night the dude allowed a kid to run up and down the hallway taking peoples ‘do not disturb’ signs off every door and he did and said NOTHING to the kid or parents. Worst hotel I’ve ever stayed at in 30 years. They also gave me a receipt showing a price more than $100 less than what they actually charged me…
Paint peeling in bathroom and it smelled like mildew
Dresser broken, along with all other furniture in room
Disgusting tub
Stayed 2 nights in Dec 2024

10/10 Excellent

Erica

Stayed 1 night in Oct 2024

2/10 Terrible

dhanabal

Stayed 1 night in Dec 2024

6/10 Okay

Ricky

Decent/Hallway smells

The room was mostly clean. Carpet has stains likely from years of wear and use. The bed sheets had hair; however, the pillows looked clean. The room is more spacious than other hotels of similar price. The bathroom is nice. The channel selection on the TV is okay; there is no option for streaming as in other hotels. The hallway has a smell to it; however, the room itself does not. There were no water bottles stocked in the lobby refrigerator during the time of stay.
Stayed 2 nights in Dec 2024