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Hampton Inn & Suites Austin - Lakeway

2.5 star property

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Photo gallery for Hampton Inn & Suites Austin - Lakeway

Reception
Hypo-allergenic bedding, in-room safe, iron/ironing board
Exterior
Business centre
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2013 Ranch Road 620 South, Lakeway, TX, 78734
  • Place, Baylor Scott & White Medical Center - Lakeway
    ‪17 min walk‬
  • Place, Flintrock Falls at The Hills Country Club
    ‪3 min drive‬
  • Place, Hills Country Club
    ‪4 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Studio Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(30 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Studio Suite, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior
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  • Pet-friendly
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4.6 out of 5, Wonderful, 703 reviews
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includes taxes & fees
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About this property

Hampton Inn & Suites Austin - Lakeway

Hotel in Lakeway with outdoor pool and free breakfast
An outdoor pool, a business centre and dry cleaning are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-in are on-site.
Hampton Inn & Suites Austin - Lakeway offers 70 air-conditioned accommodations with a safe and coffee/tea makers. 42-inch LCD televisions come with cable channels. Fridges and microwaves are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Hampton Inn & Suites Austin - Lakeway. During your stay, you'll be within walking distance of Baylor Scott & White Medical Center - Lakeway. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Lake Travis and a few minutes from Baylor Scott & White Medical Center - Lakeway
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A business centre and meeting rooms are available. Free breakfast is available daily. Hampton Inn & Suites Austin - Lakeway also features an outdoor pool, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This Lakeway hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:00 AM

Things to do

  • Golf
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Fitness facility
The following facilities are closed on Saturday and Sunday:
  • Fitness facility

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Austin Lakeway Hotel
Hampton Inn Austin Lakeway
Hampton Inn Suites Austin Lakeway
Hampton Inn & Suites Austin - Lakeway Hotel
Hampton Inn & Suites Austin - Lakeway Lakeway
Hampton Inn & Suites Austin - Lakeway Hotel Lakeway

Hampton Inn & Suites Austin - Lakeway Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 445 out of 737 reviews
Rating 8 - Good. 184 out of 737 reviews
Rating 6 - Okay. 52 out of 737 reviews
Rating 4 - Poor. 31 out of 737 reviews
Rating 2 - Terrible. 25 out of 737 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Lexi

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible communication. Fully under construction with no warning and our room was on the first floor. I called the GM to leave a voicemail requesting a refund and still have not heard back from them.
Stayed 2 nights in Oct 2025

2/10 Terrible

Jimmy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was terrible! I can’t believe they could even charge for this place, the halls were all torn apart with paint and oil and machinery, ceiling was falling in, shower pan was about to fall through the floor, coffee was even nasty. It smelled in the room and the air conditioner was so old it rattled all night like an old car. Absolutely terrible, save your money and stay literally anywhere else.
Stayed 1 night in Oct 2025

10/10 Excellent

Grivis

Liked: Cleanliness
Stayed 1 night in Oct 2025

2/10 Terrible

Manuela

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Where do I start? This hotel proceeded to put us in one room where the hallway was not even finished wall. It was sheetrock! Carpets were filthy and all splatted with paint. You can see from the photos. The room was a complete mess! Extremely dirty with construction dust! The television set was hanging sideways! Windows were so dirty, you couldn’t even see through. The sheets had these horrible stains. After complaining to the front desk, they moved us to the 3rd floor. About breakfast. They ran out of eggs, and they were not replenished for a very long time, that by then, we just made toast and that was it for the “breakfast included). Someone needs to make sure these properties are up to standard so when we book them, we don’t have this kind of disappointment.
Stains on sheets
Hallway
Hallway
Hallway
Stayed 2 nights in Oct 2025

6/10 Okay

Robert

Travelled with group
Liked: Staff & service
Had reservations for a king. Was given two queens. Asked to change rooms. Was given a room on a floor that was completely dusty and incomplete from construction. Room had an extremely awkward layout and the construction was not good.
Stayed 1 night in Oct 2025

10/10 Excellent

Sandra

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good stay and comfortable. Friendly even though they are under renovations it was still wonderful, great price
Stayed 2 nights in Sep 2025

4/10 Poor

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get the room I was supposed to get and no discount for the room they gave. Hotel was being removed, not happy with the breakfast.
Stayed 7 nights in Sep 2025

10/10 Excellent

Colleen

Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Gabriele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for housekeeping at check in, no one ever came for the 2 days we were there. The bed was not comfortable and neither were the pillows. It was undergoing renovations, and we noticed our batbroom had no exhaust fan in it. Kind of strange for a bathroom. Took a long time to get the mirror unfogged with ventilation.
Stayed 2 nights in Aug 2025

6/10 Okay

John

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location.
Stayed 4 nights in Aug 2025

4/10 Poor

Shaun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Call before booking

This hotel is under remodeling which was not stated anywhere on the website. The cleaning products used are almost caustic. I felt dizzy after 10 minutes of being in the room. I had to switch rooms and the second room, I had to leave the door open to air it out. There were roaches in the room. The Hotels.com site said the pet fee was 50$ and when I arrived, they said it was 75$. Elevator was too say the least, sketchy. Door barely closed and slammed shut and open before ascending. I took the stairs. Staff was very friendly and helpful. Thank god this was a one night only stay.
Stayed 1 night in Jul 2025

4/10 Poor

Jill

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They were working on the hotel and we didn’t have water power and the alarms kept going off. Did not know they were remodeling.
Stayed 3 nights in Jul 2025

4/10 Poor

Denise

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under renovation which was not listed on Expedia site. Had to move rooms 3 times due to the sound of the A/C in the room. Staff was very accommodating due do the A/C units because there was no one on property to fix. Beds were very very hard and uncomfortable. Hoping the renovation brings improvements because hotel is located in a very convenient spot.
Stayed 2 nights in Jun 2025

8/10 Good

Young

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was having construction done so a lot of parking space where taken up with materials and a trash container. Yet the hotel was pretty full which made parking didficult
Stayed 3 nights in Jun 2025

4/10 Poor

Christine

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
They were remodeling and it was dirty. The dirt was not new but also caked in corners of elevator and near ice machine. We arrived at about 330pm to rest and shower before a party. We had no water at all until about 2 am. We had to sponge bath with bottles water and the toilets were not flushed. They could have taken buckets of water from the pool to at least flush the public bathroom. It was gross. We were told when we checked it it would be 40 minutes over and over. I know the water being shut off by the city was not their problem but we were too exhausted to go anywhere else as it was late and we had.a long day and then a long drive to ge there.
Stayed 1 night in Jun 2025

2/10 Terrible

Oscar

Travelled with family
Disliked: Cleanliness, staff & service
First of all, hotel was under going a remodel during our stay which made it look messy, seeing toilets and construction materials in the hallways coming out of our room was odd. And Friday the water to the hotel was cut off from noon to who knows how late, which created a huge inconvenience ! Some bad planning I would say.
Stayed 2 nights in Jun 2025

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Property was u see construction. Room was in the middle of a renovation (broken tiles, incomplete paint)
Stayed 1 night in May 2025

6/10 Okay

Brandon

Liked: Property conditions & facilities
Disliked: Staff & service
Was not given the room I reserved and paid for. Was given a room with 2 double beds I booked a room with a king size bed. Room smelled bad. Maybe stop using cheap smelly cleaners like fabuloso? Hampton Inn of Lakeway do better
Stayed 1 night in May 2025

4/10 Poor

kenneth

Stayed 3 nights in Apr 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was more whirlpool rooms
Stayed 1 night in Apr 2025

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is under renovation. We should of been told!
Stayed 1 night in Apr 2025

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Water was not hot!!
Stayed 1 night in Apr 2025