4/10 Poor
Kristin
26 Jan 2026
Disliked: Staff & service, amenities
Entrance under construction, elevators not working, breakfast not offered (they said the lady didn’t show up for work), the equipment in the gym did not work,
no salt put down despite the ice storm. And last nights our keys didn’t work and I had to go back down to the desk which was inconvenient bc the elevators weren’t working
We selected this hotel for the gym and the complimentary breakfast, and neither was available
Additionally, I tried for hours yesterday to contact hotels.com customer service to change our reservation to leave early and could not reach anyone
I will not use hotels.com or stay in the hotel again.
Kristin
Stayed 3 nights in Jan 2026

















