We were given wrong room without balcony. Very noisy. The sharp plastic bed frame cut our leg and sent us to the ER. Restaurant staff poor. Upper view deck was wonderful.
Staff were helpful, professional & kind. Our room was clean & comfortable. Air condition ing was great for comfortable sleeping & cooling off on hot days! Our room was by the stairs which could get noisy at times! Keep in mind if you need quiet peaceful reading time.
Chose a room with a partial ocean view with my family and they somehow tried to give me a lesser quality room. Then the lady said call them directly if I needed specifics. I then responded âWhat the hell is hotels.com for?â You deal with them right? Thatâs why I went through them in the first place. To make this seamless. The problem is you have been working at this hotel for so long that you forget there are guests who just want what they said they were getting (3rd party or not). Then on top of that you say âoh we donât normally allow babies because of a fire code or something, you shouldâve let us know about that) Iâm sry but you donât get to delegate how we travel with our baby. Then you proceed to put a 5 person family in the same room that we switched from. Wouldâve given 10 stars if it wasnât for the fake smile and disingenuous facade from the staff. If you all hate customer service, why are you there in the first place? You actually live in paradise! Maybe act like it. Will definitely look elsewhere next time.
We did not want to leave the hotel and island at all. I like that we were far enough from the busy area but close enough to the water to wave the cruise ships goodbye!
Hotel is a great location at the end of the main strip. Clean. Updated. Staff was ok. The food onsite was ok. For price point and cleanliness we would stay again. However, Catalina lacks quality food overall so it will be awhile before we go back.