Our stay at this hotel ( staff/ cleanliness/ food ) was excellent in every way EXCEPT the room.
Room 7 was cramped with old worn out furniture. The 'shower room' was the smallest I have ever seen. Sitting on the toilet your head is in the WHB!!!!!
Iron marks on the carpet.......
I had a good stay at the hotel but the room I was in needs some decoration as there was a stain on the carpet and walls need a paint. My evening meal was very good and would recommend m.
We were in Ayr for a family wedding and had arranged to meet family members for dinner so did not have the opportunity to dine in the hotelâs restaurant, however we had breakfast on two occasions and both times the food, service and staff were excellent. Internet access was ok, to was fairly basic and beds were extremely hard and lumpy
When booked not to be told there is attic rooms that the lift do not reach ! Then toilet broke and no other rooms left so had to travel home at 1230 at night with my 10 year old son who has disabilities
The room was, especially the en-suite in a poor state of repair.
No toilet roll holder
Toilet didnât flush properly, did report it but nothing done about it.
Bathroom door was split and warped from water damage
The edge of the floor next to the skirtings was all worn with gaps which would make cleaning difficult and potentially unhygienic.
Ceiling very slopped in bathroom and bedroom so a few bumped heads.
Lots of rules pinned up, fine of ÂŁ30 for clogging toilet with anything other than toilet paper, in the information book in the room itâs ÂŁ50
Lobby/foyer/restaurant lovely and beautifully decorated.
Breakfast amazing
Waiting staff couldnât do enough!
Amazing location. I think we were just unlucky with our room, would stay again but not in a loft room
The hotels location is excellent. Our room was big enough for 2 adults 1 child and a dog. The decor could be improved in the room quite dated but overall we would come back again.
Great location, friendly helpful staff. Exceptional weather pleasant with the window open at night. Bit of noise from a couple of passers by in the street falling out after closing time, but overall I would definitely stay again with my 9 year old son. â€ïž
Was down with my grandson for two days the week before, I left my purse so decided to go down pick it up stay overnight, it is a lovely hotel, breakfast was delicious, rooms are lovely will definitely be back.