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Aktun Bacalar

2.5 star property

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Photo gallery for Aktun Bacalar

A bedroom with a bed, a potted plant, a wooden chair, and a balcony with a view of trees.
A modern bedroom with a large bed, a sofa, and a dining area.
A modern building with a wooden facade and large windows.
A modern building with a concrete pathway, wooden vertical elements, and lush greenery.
A poolside area with a bar and seating under a tree.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Mario Villanueva, Bacalar, QROO, 77935
  • Place, Laguna Bacalar Ecological Park
    ‪5 min walk‬
  • Place, Lake Bacalar
    ‪5 min walk‬
  • Place, Fort of San Felipe
    ‪6 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Double Room

A modern bedroom with a brick-patterned wall, a wooden headboard, a bed with white bedding, a dark brown sofa with cushions, and a wooden coffee table.

Junior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Double or Twin Room

A hotel room with two beds, wooden headboard, white bedding, and a textured wall.

Junior Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Studio Suite

A bedroom with a large bed, a wooden headboard, a stone wall, a hanging light fixture, and a potted plant.

Superior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Studio Suite

A hotel room with two beds, a wooden chair, a small table, and a kitchenette area.

Superior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Aktun Bacalar

This smoke-free hotel features an outdoor pool, a poolside bar and a garden. WiFi in public areas is free. Other amenities include a TV in a common area. Change of towels is available on request
Aktun Bacalar offers 10 air-conditioned accommodations with a safe and blackout curtains. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation includes desks. Select Comfort beds feature premium bedding. 38-inch Smart televisions come with digital channels.

Bathrooms include a shower. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Aktun Bacalar, you're just a quick walk from Lake Bacalar. Features include free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy drinks at the pool bar
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Just a 4-minute walk from Lake Bacalar and 5 minutes on foot from Laguna Bacalar Ecological Park
As a guest of Aktun Bacalar, you'll find an outdoor pool, a garden, and a television in common area. Public spaces have free WiFi. You can enjoy a drink at the pool bar.

This Bacalar hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A poolside bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (132 centimetre high)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 38-inch smart TV with digital channels

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 9831019907

We should mention

  • Pool access available from 9:00 AM to 9:00 PM

Aktun Bacalar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 80 reviews
Rating 8 - Good. 14 out of 80 reviews
Rating 6 - Okay. 4 out of 80 reviews
Rating 4 - Poor. 1 out of 80 reviews
Rating 2 - Terrible. 1 out of 80 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities
The staff were amazing and very helpful!The rooms were lovely and big and clean! Location was great in town as we could walk everywhere! Would definitely stay here again!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Ulises

Liked: Cleanliness
Room was big and comfortable, very simple decor but cute. Hotel is in good location, downtown.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Rooms are comfortable and spacious
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms, accessible location and very relaxing ambiance.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Juan-Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic everything
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great property easy walk to everything
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Zaneta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, we loved it, highly recommend!
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Staff was helpful with decision on how to get to Tren Maya
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

LILIANA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty nice! Is the second year that we stayed there and it is clean, fancy, really nice decoration and beds!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service
This place is awesome and the staff are great.
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Great location friendly service clean nice room comfortable beds good coffee downside slow WiFi & waiting for hot water & water pressure
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, stay here, period.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Haydee

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, and the rooms are very spacious. The beds are very comfortable. The staff is very attentive and extremely kind.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Sheila

Liked: Amenities
The property was perfect for our large group we had use of an outdoor patio to gather. The hotel was near the fort and town square a restaurants.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

nassim

Liked: Cleanliness, staff & service
No breakfast, pool wasn't cleaned and we did not use it. Location is quiet but the water pump can be loud in some rooms.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice. Great size and comfy beds. Great location to restaurants and to the Laguna. Restaurants that I recommend close by is Mr. Tacos and for breakfast I recommend Finisterre. La Playita is also a great please to eat for lunch and dinner. Bacalar is a gorgeous place.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Lovely quiet spots, central and close to most restaurants and all
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Jose E.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice updated rooms!
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable. Nice large rooms. Should be more than one soap for a 2 night stay.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
From the outside and area, we were a bit turned off. HOWEVER, once you enter the gates of the property- it’s beautiful and the rooms are GREAT. The area ended up being great and close to many places to eat and access to the lagoon. Would stay again.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New construction hotel so it feels modern and clean. AC unit in room is so nice to escape from the tropical heat of the day. Pool is refreshing, though on the smaller side. Great location to walk to various places throughout Bacalar. Highly recommended to rent a bike to get around much faster.
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was Fantastic! We were blown away what a peaceful oasis in the perfect location walking distance to amazing restaurants and the center as well as the lagoon.The amazing staff stood out made the experience so memorable. The hotel felt very safe The rooms are clean and very comfortable! My husband loved the coffee maker and coffee they provided. The bathroom were large spa like feel with hot water and good water pressure. Your large sliding doors lead out to a patio to sit and enjoy the peace and quiet. At night it lights up beautifully as well. My husband and I are already planning our next stay here.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and it served its purpose. The room was clean. The beds are firm and there isn’t much of a blanket; it’s just a light duvet. However, because the area is usually very warm, it was really all you needed. It also has a/c to help regulate the room temperature. The front desk was quite informative and accommodating.
Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Rocio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and accommodating. However the property was not clean- we couldn’t use the pool. Our second room wasn’t stocked with drinks- we had to ask for blankets as the beds only had a very thin silk linen.
Stayed 1 night in Jul 2024