Lakefront hotel with full-service spa and 24-hour fitness centre
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. Housekeeping is available once per stay.
Zelune Luxury Lagoon Resort Bacalar offers 14 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature down duvets and premium bedding. Espresso makers and minibars are provided. Bathrooms include a shower, designer toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Zelune Luxury Lagoon Resort Bacalar, you'll be within walking distance of Lake Bacalar. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
Free Wi-Fi in some public areas
Free self-parking
The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
Cooked-to-order breakfast served daily for a fee
Take a swim in the outdoor pool
Indulge with deep-tissue massages, body scrubs or facials at the spa
Services include a concierge, tour or ticket assistance and luggage storage
On-site recreation includes a 24-hour gym, yoga classes and kayaking
11 minutes by foot from Lake Bacalar and a 4-minute drive from Laguna Bacalar Ecological Park
Bus station shuttle, railway station and theme park shuttle service available for a fee
Zelune Luxury Lagoon Resort Bacalar offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.
A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly Zelune Luxury Lagoon Resort Bacalar. A theme park shuttle, a train station drop-off service and a bus station shuttle are available for a fee. Free self parking is available. A complete renovation of Zelune Luxury Lagoon Resort Bacalar was completed in October 2025.
Smoking is allowed in designated areas at this 4-star Bacalar hotel.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Tizmiche – On-site fine-dining restaurant.
Bar – This bar is located by the pool. Open daily.
Room service (during limited hours) is available.
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and transport
Height restrictions apply for on-site parking
24-hour train station pick-up and drop-off shuttle (surcharge)
Train station shuttle on request
Bus station shuttle (surcharge)
Theme park shuttle (surcharge)
Free uncovered self parking on site
Food and drink
Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 to 600 per person
A bar/lounge
A poolside bar
A restaurant
Couples/private dining
Private picnics
Restaurants on site
Bar
Tizmiche
Things to do
24-hour gym
Boat
Boat tours
Bodyboard
Books
Full-service spa
Kayaking
Outdoor pool
Paddleboard
Sail boat
TV in common areas
Winery release events
Yoga classes
Family friendly
Outdoor pool
Conveniences
24-hour front desk
Guidebooks
Luggage storage
Water dispenser
Guest services
Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Wedding services
Outdoors
Barbecue grill
Dock
Firepit
Garden
In a nature reserve
On a lake
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool umbrellas
Terrace
Vegetable garden
Full-service spa
Aromatherapy
Body scrubs
Deep-tissue massages
Facials
Hot stone massages
In-room massages
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Gravel flooring in public areas
Low-height electrical sockets in bathroom
Upper floors accessible by stairs only
Well-lit path to entrance
More
2 floors
3 buildings
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Built in 100
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organised tours and activities
Renovated entire property - October 2025
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged
Room amenities
Bedroom
Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Bathroom
Designer toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Food and drink
Champagne service
Espresso maker
Free bottled water
Limited room service
Meal delivery service
Minibar
Restaurant dining guides
More
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 450
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 500
Special check-in instructions
This property offers transfers from the train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at Zelune Luxury Lagoon Resort Bacalar
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for MXN 500.0 per day.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately MXN 300 to 600 for adults and MXN 0 to 0 for children
Early check-in fee: MXN 450 (subject to availability)
Late check-out fee: MXN 500 (subject to availability)
Rollaway bed fee: MXN 500.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Zelune Luxury Lagoon Resort Bacalar offers transfers from the train station and bus station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
We should mention
Pool access available from 8:00 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).