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Hotel Helenenburg

3.0 star property

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Photo gallery for Hotel Helenenburg

Property amenity
Interior
Buffet
Exterior
Standard Double Room, Balcony | Hypo-allergenic bedding, in-room safe, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Kötschachtaler Str 18, Bad Gastein, Salzburg, 5640
  • Place, Graukogel Cable Car
    ‪3 min walk‬
  • Place, Gastein Vapor Bath
    ‪6 min walk‬
  • Place, Bad Gastein Waterfall
    ‪11 min walk‬

Room options

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Hypo-allergenic bedding, in-room safe, free WiFi

Standard Double Room, Balcony

  • Valley view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Single Room, Balcony

Standard Single Room, Balcony | Hypo-allergenic bedding, in-room safe, free WiFi

Standard Single Room, Balcony

  • Valley view
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Hotel Helenenburg

Enjoy direct access to the slopes and a sauna at Hotel Helenenburg during the winter, and return in the summer for a round at the hotel's golf course. Housekeeping is not available.
Hotel Helenenburg offers 40 accommodations with a safe and a hairdryer. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include baths or showers. This Bad Gastein hotel provides complimentary wireless Internet access.

Recreational amenities at the hotel include Golf course, ski-in/ski-out access, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Helenenburg, you're just a quick walk from Graukogel Cable Car. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast offered for a fee
  • Services include supervised childcare, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a golf course, a 24-hour gym and a sauna
  • Steps from Gastein Ski Resort and 5 minutes on foot from Graukogel Cable Car
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Visit for the area's skiing and snow in the winter, and then return when the snow melts for a round of golf at the on-site golf course. After a day on the slopes, enjoy use of the hotel's facilities such as a 24-hour fitness centre and a sauna. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi is free in public spaces. Self parking is free.

This 3-star Bad Gastein hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Hotel Helenenburg has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Golf course
  • Library
  • Playground
  • Sauna
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

  • Pets: EUR 10 per pet, per day, plus a deposit of EUR 10 per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: EUR 4.00 per person, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is EUR 1.1 for the first bedroom per night, and increases by EUR 1.1 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: EUR 10 per day
  • Pet fee: EUR 10 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Helenenburg Bad Gastein
Hotel Helenenburg
Helenenburg Bad Gastein
Helenenburg
Hotel Helenenburg Hotel
Hotel Helenenburg Bad Gastein
Hotel Helenenburg Hotel Bad Gastein

Hotel Helenenburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 39 reviews
Rating 8 - Good. 22 out of 39 reviews
Rating 6 - Okay. 2 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Breakfast could start at 7'o clock instead of 7:30. Pillow was too thin for me. Otherwise good value for money.
Stayed 7 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Der Ausblick vom Hotel über das Gasteinertal ist spektakular, das Hotel ist leider jedoch in die Jahre gekommen. Die Ausstattung der Zimmer doch schon recht überholt, die Betten hingegen waren bequem. Enttäuschend war, dass die Handtücher nicht ausgetauscht wurden, obwohl wir sie auf den Boden gelegt hatten. Sie wurden einfach wieder aufgehängt. Wir wussten dann nicht mal mehr, wer welches Handtuch benutzt hatte. Das Frühstück war grundsätzlich ok, aber auch nicht herausragend. Das Personal an der Rezeption recht mürrisch, von Freundlichkeit oder Herzlichkeit war nichts zu bemerken. Die Gastein-Karte wurde uns erst auf Anfrage ausgeteilt, wir hätten damit die Therme, den Bus und die Liftkarten billiger bekommen.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles hat uns gefallen, bis auf das Bett/die Matratze - diese war steinhart, so dass wir kaum geschlafen haben.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otrolig utsikt

Fantastisk utsikt!! Enkelt inrett men fräscht rum. God frukost med mycket att välja på.
Stayed 2 nights in Jun 2019
Verified

8/10 Good

heikki

Liked: Cleanliness, staff & service

Ihan ok

Hotelli oli hieman vanhahtava,mutta palvelu hyvää ja ystävällistä. Hotelli sijaitsee vähän syrjässä keskustasta, mutta ilmaiset ski bussit toimivat hyvin.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

Olli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyvä ja rauhallinen hotelli yöpymiseen

Hotelli rauhallisella paikalla upein näköaloin laaksoon, jos parveke sinne päin. Hyvä hinta-laatusuhde ja hyvä aamupala. Grosskugelin hissiasema ihan vieressä. Upeat rinteet ja ei ruuhkia kiusana.
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities

Esqui em Bad Gastein

Hotel a 1.3 km do centro, os apartamentos possuem varanda com linda vista de toda a cidade. O quarto é amplo,não dispõe de cafeteira, moveis antigos, banheiro moderno com banheira. O café da manhã é razoável, estacionamento excelente, os funcionários do hotel são muito amaveis e não medem esforços para que o hospede se sinta bem-vindo . Excelente pra quem quer esquiar, uma das pistas situa-se a alguns metros do hotel.
Stayed 5 nights in Jan 2019
Verified

10/10 Excellent

Liisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra vistelse

Bra service genomgående , trevlig hjälpsam personal, stort rum med utsikt mot dalen. Bra frukost, prisvärt Lugnt läge
Stayed 7 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gutes hotel oberhalb bad gastein

das Hotel steht oberhabl der stadt bad gastein. es ist einfach zu dem Hotel mit dem Auto zu kommen. genug Parkplatz. es ist auch einfach zu fuss in die Stadt zu gehen. wunderschönes ausblick. sehr nette Rezeption und überhaupt alle im Hotel. gutes essen. Möglichkeit am abend im aufethalsraum sitzen bleiben.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

vivi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

We enjoyed staying in this quiet hotel with wonderful views and hospitable staff.
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and nice personal.
Stayed 2 nights in Jul 2018
Verified

8/10 Good

JAROSLAV

Liked: Cleanliness, staff & service, room comfort

Good value for money

Snídaně byla slabina, nekvalitni potraviny a pecivo z rozpeků. Vetsina hotelů to tak bohuzel ma,kdy se to konecne zmeni?
Verified

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort

Prisvärt och gemytligt.

Vi var en familj på 4 som var på skidsemester. Hotellet serverade en helt ok frukost, bjöd på lite "imbiss"(snacks) på eftermiddagen (dryck fick man betala för) och erbjöd också en 3-rätters middag för 12 Euro, som inte var något märkvärdigt men helt ok när man inte orkade gå ut och leta något annat efter en lång dag i backen. Personalen var väldigt hjälpsam. Hotellet låg lite utanför, det tog ca en kvart att gå in till byn.
Verified

6/10 Okay

Sanna

Liked: Cleanliness, staff & service

Lasketteluloma Bad Gasteinissa.

Hieno näkymä huoneen parvekkeelta. Henkilökunta erittäin ystävällistä. Kuljetus juna-asemalle mahdollinen. Hotellin illallisella hyvä hinta/laatusuhde.
Verified

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mycket trevligt och prisvärt hotell !!

Mycket trevligt hotell med en mycket god service av personalen på hotellet. Närhet till ett av skidsystemen o ca 15 min promenad till centrum. Men det går gratis skidbussar dagligen vilket gör det enkelt att transportera sig mellan hotell o de olika skidområdena .. Kan varmt rekommendera detta hotell.
Verified

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastiskt hotell

Bästa hotellet jag bott på i förhållande till prisnivån. Inget att klaga på. Underbar personal och utmärkt service. Fantastiskt utsikt. Kommer absolut tillbaka hit igen.
Verified

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, room comfort

kurzer Aufenthalt: gutes Fruehstueck, nettes Personal

Wir waren zwar nur kurz im Hotel Helenenburg, haben uns aber sehr wohl gefuehlt. Das Hotel selbst ist schon laenger nicht mehr renoviert worden, aber der gute Service, das tolle Fruehstueck, liebevolle Details (z.B. Obstschuessel am Zimmer) und das freundliche Personal machten den Aufenthalt sehr angenehm.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful place with a beyond wonderful staff. They even include a city pass with your room that gets you discounts throughout the area. The complimentary breakfast is delicious and offers a wide variety. Absolutely wonderful and for a great cost
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful gem

It was fabulous! The customer service from the front desk clerk and the restaurant staff was personal, friendly and professional. It was a very welcoming hotel with very spacious rooms and balconies. The three course dinner was cheap and delicious! We were not able to stay for breakfast on the morning we checked out so the staff prepared lunch kits for each of us for the next day.
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and pleasant historic hotel

Very helpful, caring and informative staff. We had a nice room with a balcony overlooking the valley. Good breakfast buffet.
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

På alle måder smukt hotel i Bad Gastein

Utroligt serviceminded, venligt og imødekommende personale, smukt beliggende hotel, værelser med balkon og udsigt man ikke kan få nok af - et af de allerbedst beliggende hoteller i Bad Gastein. Ikke det mest moderne hotel, men helhedsoplevelsen er udelukkende positiv, og man kan ikke andet end at slappe af og føle sig mere end velkommen.
Verified

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff that made our short stay fantastic, nice dinner in the evening and a well composed breakfast to give us a good start on our journey. We will come back for a longer stay and explore the alps.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sød og venlig betjening fra personalet. Rigtig dejligt stort værelse med flot udsigt over dalen.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good experience

Fair staff, good price/value, clean room but old furniture, good breakfast. Bad Gastein has many closed activities, but a Belle Époque charme
Verified

10/10 Excellent

anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean cheap hotell. Helpfull staff and an Ok breakfast included! Clean Room with an Amazing view. Would go here again for sure.