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Banff Caribou Lodge and Spa

3.5 star property
VIP Access

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Photo gallery for Banff Caribou Lodge and Spa

Restaurant
Exterior
Lobby
Corner Suite with Spa Bath | Room amenity
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

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521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪12 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪13 min walk‬
  • Tunnel Mountain
    ‪6 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(92 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(62 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(60 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(34 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(14 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.4 out of 10
Very good
(60 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Banff Caribou Lodge and Spa

Hotel with a full-service spa, near Tunnel Mountain
A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site.
Banff Caribou Lodge and Spa offers 190 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Banff Caribou Lodge and Spa's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Glacier. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to manicures and pedicures, facials or massages at Red Earth Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and yoga classes
  • Guests like the accommodation for the comfy beds, spaciousness and overall comfort
  • 2.1 mi (3.4 km) from Tunnel Mountain and 5.9 mi (9.4 km) from Lake Minnewanka
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Caribou Lodge and Spa offers its guests a full-service spa, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This Banff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1500 out of 2748 reviews
Rating 8 - Good. 704 out of 2748 reviews
Rating 6 - Okay. 358 out of 2748 reviews
Rating 4 - Poor. 112 out of 2748 reviews
Rating 2 - Terrible. 74 out of 2748 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the lower level rooms. Like being in the basement
Stayed 1 night in May 2025

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location. Liked that they offered the free pass for the bus so I didn’t have to drive and find parking. Staff very friendly and welcoming
Stayed 1 night in May 2025

8/10 Good

Shannon

Stayed 1 night in May 2025

8/10 Good

Syed Muhammad Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, good location. Everything was great. I wish if they have the hot tub.
Stayed 1 night in Apr 2025

10/10 Excellent

Syed Muhammad Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, everything was great. I wish if they have the outdoor hot tub.
Stayed 1 night in Apr 2025

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Sara

Stayed 2 nights in May 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, will definitely be back.
Stayed 1 night in Apr 2025

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in May 2025

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Professional approach by all the staff, starting with the guy on reception when we arrived. I suspect a repeat visit at Xmas is on the cards.
Stayed 2 nights in May 2025

8/10 Good

Cathy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The design of the property fit in well in Banff and the location was very convenient
Stayed 2 nights in May 2025

10/10 Excellent

Sarah Marie

Stayed 4 nights in Apr 2025

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Picked this property because a tour picked up from here
Stayed 2 nights in Apr 2025

10/10 Excellent

Kyrstin

Stayed 4 nights in Apr 2025

6/10 Okay

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young staff, very walkable, sometimes busy
Stayed 1 night in May 2025

6/10 Okay

Taranjot

Travelled with family
Disliked: Property conditions & facilities
Not that great but okay
Stayed 1 night in May 2025

6/10 Okay

Murray

Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Perry-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Enrique

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Honestly the property is all not much like, the keg restaurant food not good, the services is okbut need training about service food and take to much time to bring the food to the table.
Stayed 2 nights in May 2025

6/10 Okay

Yvon

Liked: Cleanliness, staff & service, amenities
I was pleasantly surprised at the convenient location. The free underground parking was much appreciated. The Keg restaurant is on-premises. When I arrived for lunch, both the Teriyaki salmon bowl and fish and chips were no longer available. Thank goodness the Santa Fe chicken salad was good. What I didn't enjoy was, amongst others, the shoddy wi-fi. I ended up using my cellular data 85% of the time. Then, when I left my room, the door had not shut securely behind me... when I returned, I noticed it had remained open for 3 hours while I was out. The toilet seat was very uncomfortable...it was very small (I'm not a large person) and painful to sit on. Just awful. Last but not least, the remote control for the TV was a joke. You could hardly change the channel. Quite annoying. Now, to be fair, I did not report any of these incidents to the front desk. I did get an email from Expedia reminding me to share any issue. All in all, an okay stay.
Stayed 1 night in May 2025

4/10 Poor

Brandee

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs to be renovated. Our room was terrible. Two double beds were crammed so tightly that tv had to be in the side wall. Our room was also soo stuffy and we had to have window and blinds open all night to get air flow but then the window on the other side (we faced a court yard) was looking directly into our room. Our bathroom sink also kept filling up with water from the drain and had a ton of sediment in it which was gross. The pool is nice but hot only which we didn’t realize so for two 11 year olds that were looking forward to playing in the pool at night it was tough. Good location and the spa downstairs is nice but just needs to be updated.
Stayed 2 nights in May 2025

10/10 Excellent

Manuel Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very good and clean facilities
Stayed 2 nights in May 2025