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Banff Caribou Lodge and Spa

3.5 star property
VIP Access

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Photo gallery for Banff Caribou Lodge and Spa

Property entrance
Corner Suite with Spa Bath | Room amenity
Corner Suite with Spa Bath | Living area | Flat-screen TV
Indoor spa tub
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
521 Banff Ave, Box 1070, Banff, AB, T1L 1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(104 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Corner Suite with Spa Bath

Corner Suite with Spa Bath | Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Suite with Spa Bath

9.6 out of 10
Exceptional
(15 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.4 out of 10
Very good
(68 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(43 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(42 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(84 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Balcony

Superior Room, 2 Queen Beds, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(66 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible

Standard Room, 2 Queen Beds, Mobility Accessible | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Mobility Accessible

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room Balcony

  • Sleeps 2

View all photos for Superior Two Queen Room with Balcony

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room with Balcony

  • Sleeps 4

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Two Queen Room

  • Sleeps 4

View all photos for Standard King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Superior Two Queen Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Two Queen Room

  • Sleeps 4

View all photos for Superior King Room

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior King Room

  • Sleeps 2

View all photos for Corner Loft Suite with Jetted Tub

Premium bedding, in-room safe, iron/ironing board, free WiFi

Corner Loft Suite with Jetted Tub

  • Sleeps 2

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About this property

Banff Caribou Lodge and Spa

A full-service spa, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a hot tub are on-site.
Banff Caribou Lodge and Spa offers 190 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Red Earth Spa has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a hot tub. The spa is open daily.
Banff Caribou Lodge and Spa's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Glacier. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Treat yourself to massages, facials or body treatments at Red Earth Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and yoga classes
  • Guests like the accommodation for the comfy beds, spaciousness and overall comfort
  • 2.1 mi (3.4 km) from Tunnel Mountain and 5.9 mi (9.4 km) from Lake Minnewanka
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Banff Caribou Lodge and Spa offers its guests a full-service spa, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 765 square feet (71 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Banff Caribou Lodge and Spa. Free self parking is available.

This 3.5-star Banff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
Banff Caribou Lodge and Spa has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: CAD 15 to 30 for adults and CAD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Ski passes
  • Ski storage
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 765 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • In a national park
  • In the mountains

Full-service spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1993
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15.00 to 30.00 for adults and CAD 10.00 to 20.00 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Caribou
Banff Caribou Lodge
Caribou Banff
Caribou Banff Lodge
Caribou Lodge
Caribou Lodge Banff
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa

Banff Caribou Lodge and Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1696 out of 3147 reviews
Rating 8 - Good. 816 out of 3147 reviews
Rating 6 - Okay. 423 out of 3147 reviews
Rating 4 - Poor. 134 out of 3147 reviews
Rating 2 - Terrible. 78 out of 3147 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Carman

Stayed 1 night in Jan 2026

10/10 Excellent

Christine

Stayed 1 night in Jan 2026

4/10 Poor

Samuel

Travelled with partner
Disliked: Amenities, property conditions & facilities
Incredibly expensive, poor property condition. Staff were nice, facilities overused.
Stayed 1 night in Dec 2025

8/10 Good

Jean Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great known quantity, solid value, professionally run, great location. I’ve stayed there dozens and dozens of times over the years and it’s like coming home every time. Hot tub is basement stuff, but it’s the best basement hot tub in Banff.
Stayed 1 night in Dec 2025

6/10 Okay

Nicole

Travelled with family
Disliked: Amenities, property conditions & facilities
Overall the stay was fine. Unfortunately there were a few things that were not as expected (although the staff did their best to accommodate). -We arrived to find out that the pool/hot tub was down. At which point they informed us we could use the pool/ hot tub at one of their other hotels (Nice, but not very convenient to have to leave your hotel to go to another location to use the pool). - Our check-in room was dirty. At which point the staff moved us to another room that was clean! Again very nice and accommodating but not necessarily what you are hoping for when spending a good amount of money for a stay. Again our stay was fine, but it certainly left something to be desired.
Stayed 2 nights in Dec 2025

10/10 Excellent

RAVNEET

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive
Stayed 2 nights in Dec 2025

4/10 Poor

Eric

Good: Room was decent. Short walk to town. Good restaurant (The Keg) in the lobby. Bad: Fitness Center was closed and in the middle of a renovation. No mention of this was made prior to check in. Pool was closed. No mention of this upon check in as well. We were offered the ability to use a pool down the street. Nice pool but a 5 minute walk in -10 to another pool wasn't amazing. No compensation or discount was offered for our stay. Very disappointed with this hotel. Too many great options in Banff to have a stay like this.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tamara Swiney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room abd friendlly staff
Stayed 2 nights in Dec 2025

8/10 Good

Melanie

Travelled with family
Liked: Staff & service
Overall still a nice comfortable place to stay. Cleaning was very slow. Room keys were not working well. Treats on Christmas Day were great!
Stayed 2 nights in Dec 2025

10/10 Excellent

James C

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room. Staff were excellent. No issues throughout our stay. As usual, The Keg restuarant didn’t disappoint. We will stay here again.
Stayed 3 nights in Dec 2025

6/10 Okay

Marilyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff are first rate but what we payed for a premium king was horrendous. When i booked i knew it was pricey but i expected more amenities. Also. Big bins of laundry were outside our door. Not to pleasing
Stayed 3 nights in Dec 2025

2/10 Terrible

Trevor, AIRDRIE

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Had to change rooms twice. Chlorine level in pool was excessively high it was so bad your eyes would burn and you could taste the chlorine . Staff refused to help. First room had window frozen open. Front desk staff didn’t want to assist and tried to use the excuse of too many bathers. It was bad enough they had to close the pool. Staff is dishonest and I wouldn’t recommend anyone stay there till they fix their issues. Asked for a manager and no one would connect with us. More to say but will leave it at that for now
Stayed 2 nights in Dec 2025

10/10 Excellent

Marie

Stayed 2 nights in Dec 2025

4/10 Poor

Colin

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great. The hotel is way overdue general maintenance - new paint, new carpet, repairs, etc. The keycard system needs upgrading. The new Keg restaurant was nice, but the whole building is run down and needs serious upkeep.
Stayed 3 nights in Dec 2025

8/10 Good

Ayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, but busy
Stayed 1 night in Dec 2025

10/10 Excellent

Yeyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tub was clean and washed after use
Stayed 3 nights in Dec 2025

8/10 Good

Amy Yee Chi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for the ski bus and transportation. Ski lockers available. Room service. Helpful staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel !
Stayed 2 nights in Dec 2025

6/10 Okay

Ed

Stayed 1 night in Dec 2025

8/10 Good

Michelle Cardoso Pereira

Liked: Cleanliness, amenities, property conditions & facilities
Good stay… Hotel was a little old but nice environment and staff.
Stayed 7 nights in Dec 2025

6/10 Okay

Colleen

Stayed 1 night in Dec 2025

10/10 Excellent

Geunwoo

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2025

2/10 Terrible

Adalia

Liked: Cleanliness
Stayed 1 night in Nov 2025

6/10 Okay

jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
She was very cold and didn’t seem to want to answer our questions. It is a busy hotel so I understand but a little bit of a friendly face would be nice.
Stayed 1 night in Dec 2025