We needed a place asap for an emergency job in beech mountain. Itâs cheap and it did the job. It was relatively clean, but the whole condominium could use upgrades not just this room. The check in process was bs, didnât get the room number or code because I didnât get the memo I had to do a verification process via email. Finally got the info after I had to explain 5 times to someone from overseas.it says it sleeps 4, but thereâs a bed and a pullout couch with no extra blankets. Had to use towels from the bathroom as covers.
The property was not cleaned properly. There was a partial marajuana joint left on the mantel and empty beer bottles on the deck. Also the floor had a lot of long hair everywhere especially in the bathroom
Hard to find the condo on the premises. Weird layout of the units. Great overall location. Clean. Stovetop was hard to operate, too long of a code to get door to unlock.
The unit itself was fine. Dingy, subpar at best. But the "resort" was so run down that we thought it was condemned at first. We went through a maze of flights of stairs and random doorways to find our unit. As far as checking out, that was the worst part of our stay. We paid extra for a late checkout (2:00pm). We were out and about during the day and came back to the unit around 1:45pm to grab our belongs and leave, but the code to get inside was already disabled. It took 3 phone calls to Vacasa and 1.5 hrs of waiting before we could finally get into the unit. We were told that a local office would call me with next steps on entering the unit and they never did. We found out on our last call to Vacasa (after 1.5 hrs) that they were given the new code and they never relayed that message to us.
Clean place but very hard to find, tv in front room only let you see spectrum news, refrigerator making very loud noises, one overhead light (only light in the room) with broken pull chains, hard for older people to reach, communications with messages only and nothing gets done this way because on reply took 7 hours. Never will use vacasa again if at all possible. Waste of time and money
Negatives: too.cold. 1 heater only in living room. Bedroom and hallway freezing cold. Had to move to living room to sleep. No extra sheets for pull.out couch even after great communication. Nothing was done. Apt.number was hard to find. Behind green doors?! Really. Ahihld have posted more aigns on the green doors.. Who would have known that? Lucky we asked people who walked our way.
Positive: great communication (but nothing was done). Great location. I like the 2 sleeping room options.
Hard to find our room. Entrance was covered with metal, churchâs of concrete and boards, along with trash from worker food and drinks. Stairs were dirty. Workers were loud and noisy so we could not rest during the day. I really feel like a partial refund is only right thing to do. At the wedding it was all guest could talk about. They all had the same problems. I would never recommend staying at Pennicale to anyone as I am sure would be the same for all the other guest. Please give us at least a partial refund. I am considering contacting better business bureau as well as state an national safety departments. I have photos.
The condo was just right and as advertised. Very clean and recently remodeled with new furnishings and appliances. So many amenities we couldnât do them all in two days! Pool and hot tub were spotless! Our only issues were with finding the unit. The units are not numbered in order and change with elevation of the building. Need better instructions. Also construction in or section made the hallway a mess.
Could have had the basic necessities better stocked
The building was hard to find because of the outside numbering. There were only towels for one person and we were two, which was remedied by staff the next day. The floors were pretty dirty and the couch hideaway smelled of urine. There was only one trash bag for a stay of four days. There is NO air conditioning in this unit. The TV worked fine and the ceiling fans helped with the July heat.
Stayed many times in these condos at the pinnacle. This particular place was not very clean upon arrival. The tv remotes didnât have batteries. Only two very small pillows in the place. I reached out a few days before and asked for early check in. Never got a response. All good. I reached out about a pillow and batteries. Manager said âan order was placedâ. 24 hours later we went and bought our own batteries. On the second night some sort of power flicker kept resetting the stove top all night giving off a loud set of beeps that kept me up most the night. Location is great.
Nice unit. Vacasa mgmt was challenging for me to communicate with as they want you to create an account on their app to get all the information you need for your visit, which was clunky for just a weekend.. the unit did not have coffee or coffee supplies, no salt, no trashcan in the bathroom, and no bathmat. It did have toilet paper and paper towels, a clean, sponge soap, shampoo, dish soap, and 2 sets of clean towels. The unit is a pretty good walk from the parking lot and either one or two steep flights of stairs, up or down, which are tricky when it snows and thereâs icy snow on the steep stairs. The unit is newly updated with new appliances and other touches. Itâs nice and overall worth the price.
We stay at the Pinnacle Inn twice a year, one time the wife and kids, and one time just the wife and I. Each trip we stay in different condos, ( 2 BR with entire family) and (1 BR for wife and I). This condo was perfect for the wife and I. Totally new paint and very very clean! It has a super neat digital stove top and small pull out dishwasher, both of which I've never seen any other like it before. You have access to spa, indoor pool (which was way warmer this year!) sauna, and games. Always see tons of deer walking around, nice people, nice atmosphere, and fun place to stay. We will be back at Pinnacle Inn in November (we will need 2 BR then) and I hope that it comes close to being as nice as this condo is. Definitely would recommend and I will look for and stay in the same one again next trip that I need a 1 bedroom condo there.