We arrived on January 2nd, 2023 at 4:30 pm after driving from Florida. The house had confetti everywhere, not to mention when we turned on the fan, more confetti came down on our heads!! We had dirty sheets on every bed, peanut shells and sugar all over the counters. There was dirt everywhere, and not one towel in any bathroom. We called customer service and asked for a cleaning crew to come or a comparable house to transfer to and we were told they would call us back. After calling three more times, we finally received a call back at 7:30 pm. The manager said that the inspector stopped by and tidied up the house, because there weren't enough cleaning people. My family and I ended up finding cleaning supplies and a vacuum cleaner and started cleaning the house ourselves. We had to wash every sheet for four bedrooms and found the towels in the washing machine. You can imagine how upset we were after driving so long and having to clean a house that should have been clean for us. I hope the people that rented before us get their cleaning fee back since the house was clearly not cleaned. We asked for more towels to be dropped off the next day and ended up having to go into town to the office and pick some up because nobody came with them. The manager refunded our cleaning fee and one night stay. I would never rent from Vacasa again.