Broken basement shower, cigarette ash on porch and butts in backyard, tvâs in Spanish, freezer filthy, and lights burned out. Disappointing for family hiking trip. Beautiful home being mismanaged.
Perfect home for 6 kids (ages 5-15) and 6 adults. The kitchen was somewhat small but we made it work. The hot tub was great and we enjoyed the fire pit as well.
Great House fully equipped. we love the TV's and sound bar. The Hot Tube and Barbeque grill cleanness could be better. Hot tube cover needs a replacement
The home was perfect. Completely clean, sheets, towels and bedding were clean. No issues with the WiFi or hot tub. There was plenty of room for a family of 6. We will definitely stay here again in the very near future.
We received a message for early check in which was great. We arrived early and had to wait for the cleaning crew to leave. Several areas we found not clean.
We came for a family celebration of graduation. We hiked by Otter falls, soaked in the hot tub, made sâmores and visited grandfather mountain. Nature surrounded us. We listened to the birds in the morning and witnessed deer curiously surveying us without fear.
The place was not cleaned properly. The queen beds didn't have sheets on them. One of the twin beds had a god-awful stain on the sheets - we have no idea what the stain was. The cabin smelled like moth balls. When we requested the place be cleaned properly - we were told they would out and take care of it. They didn't come clean - and to make it even worse they wouldn't tell us they were not coming. Which led to us having to go out after dinner and BUY queen sheets. The backyard had not been picked up - the chairs were blown over and plastic sleds were strewn about the yard. The hot tub cover needs to be replaced and is flaking off and making the hot tub experience not great. When we asked about the sheets, they person on the line asked " if we looked around for them" - WOW. We requested multiple times to be refunded for at least two night â this request was denied â Just crazy how unclean the house was and that we had to pay full price â to sleep on beds with no sheets. Obviously, I WILL NEVER STAY at a VACASSA property again.
Dirty house from top to bottom, floors were dirty under the beds trash, the toilette with poop and no seat, dirty kitchen, spiderwebs everywhere, blinds were dirty like nobody cleans that house for 10 years or more, beds without the sheets, dirty pillows, Imwe went to the store with my husband bought cleaning supplies and laundry detergent, we started cleaning and washing all the sheets because they had footprints on it we reported all this and the company returned only 95.00 really disappointed. Iâm not going to use that house and company anymore.
We enjoyed our stay. The house was nice and comfortable but the outside was not clean. The backyard needed mowing and sprucing up. The outdoor furniture was dirty. We were able to wipe down the main level porch and enjoyed it.
Lovely home. Main concern was the hot tub was slimy and home had deferred maintenance. But, the beds were comfy, the home was spacious and nicely decorated.
The hot tub was unusable and the dishwasher and outdoor trash cans where full and stink with rotten food. We washed the dishes and didn't help so left like it was and didn't use the dishes in the dishwasher.
We loved this property! There was a lot of room including 3 full bathrooms and two balconies. The downstairs balcony was screened in. There are a lot of stairs so if you have anyone who doesnât do well with stairs this may not be the property for you. There was a cute fire pit, but we didnât get to use it due to rain. We did use the hot tub and it was nice. If you have light sleepers beware that the floors make a lot of noise when someone walks across them. The property was super clean and easy to fine and nicely located between Banner Elk, Blowing Rock and Boone.
Our family, 2 adults, 2 teens stayed for 5 days. Plenty of bedrooms, beds and bathrooms so we didnât have to fight for showers and the kids could have their own rooms. Lots of hiking options without a long drive. Thereâs even a waterfall in the neighborhood! We enjoyed the hot tub after our day of hiking. Perfect way to relax and unwind.