2/10 Terrible
Raj G.
25 Apr 2025
Worst stay in 15 years with VRBO
This stay ( not really as we had to leave early) was nothing short of a nightmare.Our below communication with VACASA management will summarize the situation. We will be asking VRBO for refund. In the meantime we will be working with credit card company to dispute the charges We will post pictures if possible.Conversation with VACASAHere is the situation. The tech guy came at around 9 am and could not fix the issue and left. we have not been able to commumicate with outside world since the time we checked in. We have been very patient but cannot be without internet or phone any longer.We are leaving now. The door is locked, lights turned off and trash stowed away.We will not be returning and expect full refund for the stay.We would probably left last night if you had not assured us and if it were safe to do so.This has been a horrible experience. You have ruined thr vacation for my mother who was visiting us from abroad.Internet working was the most important requirement for a place like this where cell phone does not work. We would have never booked a place without a working WIFI. It was your responsibility to ensure that it was working before we checked in. Half of our stay is over and it was still not workingThis is not the only problem though-1. Bathroom sink is clogged. Pictures taken.2. Bathroom door does not lock. Pictures taken.3. No paper towel in kitchen. Had to use toilet paper. Pictures taken.We expect a full refund without any delay.
Raj G.
Stayed 2 nights in Apr 2025