"Sumptuous decor in this old traditional hotel, staff were friendly and polite, rooms very quiet - from outside and inside noise, breakfast superb - if ... " More
9 Aug 2021 by Pablo Aldemira
Thank you so much for your kind reply, we are delighted to know you have enjoyed your stay and that the location made your stay more confortable.
27 Apr 2024 by Guest Relations Team
Dear Mr. Dax, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,
31 Aug 2023 by Guest Relations Team
Dear Mr. Didier,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay at El Palace through EXPEDIA.We thank you for the time you took to share your testimony and we would be delighted to welcome you back to El Palace, should you return to Barcelona in the near future.Looking forward to the pleasure of personally meeting you during your next visit, I remain at your entire disposal.Sincerely,
17 Aug 2021 by Pablo Aldemira
Dear Sir/Madam, Thank you for your feedback. We are sorry that you felt the price was unfair for the parking: as much as we wished to offer it complimentary, please take into account that the car park does not belong to the hotel, as the limitations of the building do not allow us to do so. Furthermore, when parking with the hotel you obtain a reduced price than if you would park it yourself, as well as a complimentary valet service which is an extra you are not required to pay for. I hope in any case that we can welcome you back another time, and please do not hesitate to reach me directly if I can be of any further assistance. Best Regards, Pablo Aldemira Front Office Manager paldemira@hotelpalacebarcelona.com
24 Oct 2018 by Jean Marie Le Gall
Dear Mr. and Mrs., I would like to thank you for sharing your ratings and comments with us regarding your recent stay at El Palace through the Expedia.com website. We are elated to read your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We thank you for the time you took to share your testimony and we would be delighted to welcome you back to El Palace, should you return to Barcelona in the near future. Looking forward to the pleasure of personally meeting you during your next visit, I remain at your entire disposal. Sincerely, Jean Marie Le Gall General Manager
