4/10 Poor
Steven
24 Apr 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
Let me say that I doin't typically write reviews, but felt the need this time. The design of the hotel was beautiful; but that is where the glows end. STAY AWAY from this hotel. It was built poorly by the developer and it is far from a peaceful and restful. The walls are paper thin and I mean they are paper thin. You can hear everything going on outside of your room like it was in your room. From the laminate flooring which you can hear every footstep, to the conversations in the next room to the maids in the morning. We were awake ALL night. The hotel tried to rectify the situation, after we called Orbitz to complain after hearing our neighbors having sex in the next room like they were in our room. We could hear EVERYTHING. The hotel "tried" to resolve the issue by moving our room, but it didn't matter because all of the rooms are like this. A staff member even commented how there have been complaints in the past. We tried to cancel the rest of the booking, but were told we couldn't because we booked through a third party, even after I told them how horrified my daughter was hearing the couple having sex in the next room with her father in her room. Another thing that I found weird was that the wall to the bathroom was clear glass with a shade to cover the window, but you could still see into the bathroom while people were showering and doing their business.
Steven
Stayed 3 nights in Apr 2025