The room was way too cold. If you're not goung to allow guests to adjust the thermostat then it shouldn't take 3 attempts to get staff to adjust it. The room finally started warmung up after my third time asking for assistance.
I accidentally made the reservation for the day before we needed the room. We had been traveling for a week. I called the hotel to see if they could work with us and move our reservation. They would not help and would nor issue a partial refund. Their customer service is AWFUL!