I'm sadly only giving it 3 stars for the hotel and minus 2 stars for the massively over complicated communication path with hotel management to get double charging refunded. Lacking customer focus.
PROPRIETORS - Seldom, if ever, on-site. Only a front desk person. Was told Management very rarely come to Bedford and ONLY work out of the Peterborough office. And, they are only contactable by email. The front desk staff are NOT authorised to give a contact number for Peterborough HQ. (Look it up on the Peterborough hotel website the phone number has been erased!!). The staff are scared witless.
BOOKING - 1 double room
ROOMS - Comfortable, Warm, Well Heated, Mini-Fridge
BATHROOMS - En-suite with Shower. Large bathroom which contained the wardrobe and drawers, probably because the room was big enough to fit a wardrobe in.
FACILITIES - Coffee, Tea, Biscuits. Mini milk cartons (never enough)
BREAKFAST - they DO NOT cooked breakfast (and this has been mirrored as a minus in a lot of other comments) because they donât have the kitchens working+staff in the morning. DIY cereal from dispensers, fruit and muffins. The front desk man - BAZ - then brought us croissants, toast, baked beans (microwaved?) and jam.
LOCATION - close to the town centre with a carpark at front.
PARKING - No issues with finding a space I suspect some cars may have to double up so they ask you to leave the keys at the front desk if they need to âcar tetrisâ to get theirs out.
