2/10 Terrible
Amanda
Travelled with family
2 Jun 2025
My email to the property - First you promise me a refund as I get locked out for HOURS , food cold, medications missed and since it was Sunday you have limited staff so we waited and waited for HOURS.
Then I get back to Usa and DAYS go by and no refund as promised. Then I email YOU 3 times and you completely ignore my emails. And then TODAY out of the blue your asking me for a cleaning fee???? I stayed 9 nights NOT ONE DAY , Not a single day did you clean the apartment. And you say some thing about expedia rate ? I PAID WHAT YOU ASKED ME TO !!
AND NOW YOUR SAYING THAT AS Gesture of Good will you want me to pay you for the cleaning fee ??? is this a JOKE ? Please make this right and keep you promise and refund me for the INCONVENIENCE AND STRESS YOU CAUSED ME !! shame on you *** I NEED A MANAGER TO CALL ME , This is unacceptable and Fraud AND CERTAINLY NOT PROFESSIONAL.
AND You kept asking me to resend my emails over and over again *** FIX your system
Amanda
Stayed 9 nights in May 2025