Numa had the wrong mobile number for me so its text with the check-in code was returned undelivered. However they didn't try our email or to contact us via Hotels.com even though we had paid in full in advance. So it took 1.5hrs to get into our room. However, their rep at the hotel was amazing - very calm, patient and considerate and could not have done more for us. Once we had access, our room was really lovely, clean, airy and well-furnished. The bed & bedding were very comfortable. We would definitely use them again. The rest of the stay was excellent!
The area seemed quite, safe, and accessible to restaurants, but the number one criteria I have for an overnight stay is cleanliness. Although the unit appeared surface clean, the bed sheets hadn't been changed and they were clearly dirty.
Numa app was buggy and wouldn't load. Paid for breakfast but nothing on the app mentioned how to obtain breakfast. Wifi was spotty, tv remote didnt work and wouldn't connect with phone. Lights flickered when coming on like it was struggling for power. Bathroom sink faucet looked like it was about to come off. No ac and unit was outdated. No microwave or usb ports. Wouldn't recommend.
Die Unterkunft war toll, der digitale Check In war leider katastrophal. Auch wenn bei der Hotline und im digitalen Chat alle nett waren, hat es fast 24h gedauert, bis wir unsere PIN hatten, es gab keine Rezeption vor Ort und am Ende war unsere Unterkunft doppelt belegt. Wie das passieren kann, wo doch alles DIGITAL ist und wir ja schon am Vortag den Check In machen mussten, ist mir ein RÀtsel. Unser erster Urlaubstag war komplett ruiniert, weil wir trotz Check In am Vortag von 11:00-15:00h mit nix anderem beschÀftigt waren, als Hotline-Anrufe und digitaler Chat, um dann eine schon belegte Unterkunft zu öffnen. Und das alles mit zwei Kindern im Schlepptau. Wir machen das NIE WIEDER. Es muss vor Ort einen echten Ansprechpartner geben und nicht nur PINs oder Codes.
Stayed at numa Belfort for 2 weeks. My 50m2 apartment was just perfect - warm, nice furniture, excellent bed, great amenities in both kitchen and bathroom and a super responsive and service-minded team! I will be back as soon as I can.
Great location. Unfortunately, the place is in need of refurbishment. The electricity was unstable, the furniture was worn and the cleaning wasnât great. Not value for money when compared to places we stayed in Munich and Nuremberg the same week.