Our family booked a partial-week stay at this property, from a Wed-Sat. We arrived around 1pm and went to the rental office to see if there was a chance we could check-in anytime prior to the 4pm check-in time since the last renters had checked-out several days before. The answer was a gruff NO and I was told that checking in even 1 minute early was impossible - there was nothing they could/would do. I was taken aback by their complete inflexibility given the mid-week check-in. At 4pm when I entered the unit I was hit with a horrible smell and saw food and trash strewn all over the floor. The unit had not been cleaned after the last guests left days before. The previous guests had left the unit with pieces of food covering the floors, counters & carpets, sticky spots of juice and milk on every surface, sofa cushions scattered on the filthy floor, food in the fridge, and trash cans overflowing with dirty diapers. It was so gross, I could not even find a clean spot to sit my luggage down. I quickly called the Vacasa property manager and they were able to get a cleaning crew out within 30 minutes. 35 minutes later the cleaning crew was done. The 2 person crew did a very basic wipe down of most surfaces and a quick swipe with a carpet vacuum. To clean the floors, they took a damp towel and pushed it around with a broom. The unit was NOT what I would consider clean and was definitely not the advertised "Enhanced Covid Clean". I spent a portion of my first evening scrubbing the kitchen sink, cleaning the showers of the hair and left-behind bars of soap, sweeping sand out of the bedroom carpet and wiping the sticky substances off of the kitchen cabinet doors to remove the ick factor and make it livable. I was refunded the cleaning fee as compensation.
Aside from that, the unit has amazing views and was the perfect size for my family of 5. Having the extra half bath was great. The unit could be truly lovely, but it desperately needs a thorough deep cleaning. The shower walls & curtain in the master bathroom had mold on it, all sinks have crust around the spigot handles, the water barely trickles out of the master bath showerhead. The sofa has stains, the carpets are filthy and need shampooed. Everything is dingy. The bathrooms need updating to bring them up to the level of the rest of the unit. It is a shame, because it could be a beautiful place after a deep clean and some better upkeep. Vacasa is unorganized & not well managed.