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Genting Hotel & Spa at Resorts World Birmingham

4.0 star property

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Photo gallery for Genting Hotel & Spa at Resorts World Birmingham

Restaurant
5 bars/lounges
Indoor pool, pool loungers
Reception
Front of property – evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool

Explore the area

View in a map
Pendigo Way, Birmingham, England, B40 1PU
  • Place, Resorts World Birmingham
    ‪1 min walk‬
  • Place, bp pulse LIVE
    ‪2 min walk‬
  • Place, National Exhibition Centre
    ‪3 min walk‬
  • Airport, Birmingham (BHX)
    ‪14 min walk‬

Room options

View all photos for Signature Double Room, 1 Double Bed

Signature Double Room, 1 Double Bed | Bathroom | Towels

Signature Double Room, 1 Double Bed

9.2 out of 10
Wonderful
(86 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

In-room safe, desk, soundproofing, iron/ironing board

Superior Double Room

9.8 out of 10
Exceptional
(29 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Accessible

Double Room, 1 Double Bed, Accessible | In-room safe, desk, soundproofing, iron/ironing board

Double Room, 1 Double Bed, Accessible

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room, 2 Single Beds

Signature Twin Room, 2 Single Beds | In-room safe, desk, soundproofing, iron/ironing board

Signature Twin Room, 2 Single Beds

9.2 out of 10
Wonderful
(19 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Suite

  • 52 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite

Presidential Suite | In-room safe, desk, soundproofing, iron/ironing board

Presidential Suite

  • 118 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 Double Bed

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About this property

Genting Hotel & Spa at Resorts World Birmingham

Lakefront Birmingham hotel connected to the convention centre, steps from Resorts World Birmingham
18 restaurants, a full-service spa and a casino are available at this smoke-free hotel. WiFi in public areas is free. Additionally, an indoor pool, 5 bars/lounges and a health club are on-site.
Genting Hotel & Spa at Resorts World Birmingham offers 184 air-conditioned accommodations with laptop-compatible safes and an iron/ironing board. 42-inch flat-screen televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The breakfast at Genting Hotel & Spa at Resorts World Birmingham gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Resorts World Birmingham. Free WiFi in public areas, 18 restaurants and 5 bars are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 18 restaurants, 3 coffee shops/cafes and 5 bars/lounges
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, massages or facials at the spa
  • Amenities include a front desk safe, a meeting room and a car charging station
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the breakfast
  • Steps from Resorts World Birmingham and Santai Spa
  • Airport shuttle service available for a fee
Genting Hotel & Spa at Resorts World Birmingham offers its guests a full-service spa, an indoor pool, and a health club. There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. WiFi is free in public spaces.

A casino, a sauna, and a rooftop terrace are also featured at the business-friendly Genting Hotel & Spa at Resorts World Birmingham. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Birmingham hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Genting Hotel & Spa at Resorts World Birmingham has 18 restaurants on site.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (GBP 20 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 19.95 for adults and GBP 9.95 for children
  • 18 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Snack bar/deli

Things to do

  • 10 gaming tables
  • 24-hour gym
  • 30 slot machines
  • Bowling alley
  • Casino (538 square foot of space)
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Bowling alley
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting room

Outdoors

  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • In-room roll-in shower
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19.95 for adults and from GBP 9.95 for children
  • Airport shuttle fee: GBP 10 per vehicle (one-way, maximum occupancy 6)
  • Covered self-parking fee: GBP 20 per night
  • Crib (infant bed) fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Rollaway beds are only suitable for guests aged up to 12.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Genting Hotel Birmingham
Genting Birmingham
Genting Hotel
Genting Hotel & Spa at Resorts World Birmingham Hotel
Genting Hotel & Spa at Resorts World Birmingham Birmingham
Genting Hotel & Spa at Resorts World Birmingham Hotel Birmingham

Reviews

Genting Hotel & Spa at Resorts World Birmingham Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 728 out of 1001 reviews
Rating 8 - Good. 160 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

Reviews

6/10 Okay

zoe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but not amazing
Stayed 1 night in Sep 2025

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for when I'm working on Birmingham. If there are no events locally, you can get a fantastic room at a low rate. Rooms are amazing, clean and well appointed. Good choice of food and drink
Stayed 2 nights in May 2025

6/10 Okay

Love

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We booked this hotel for its convenience to the BP Pulse concert and were excited to stay in the Penang deluxe double with sofa and minibar. Lazara was wonderful and welcoming when she brought us extra spa robes, she truly deserves recognition! Unfortunately, the aircon didn’t work, the room was unbearably stuffy, and despite repeated complaints nothing was fixed. Promises of maintenance and a room move were poorly handled, we were even forgotten about for over an hour. In the end, we lost our deluxe double and were downgraded to a smaller superior room. As a group of three, staff first suggested splitting us into separate rooms instead of giving us the interconnecting option we asked for, and only after I pushed back did they reluctantly agree. We didn’t really get what we paid for, and the lack of organisation and communication made the whole stay unnecessarily stressful.
Deluxe double room: Penang
Deluxe double room: Penang
Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when you will need yo watch concert in BP pulse.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of my favourite hotels. Clean. Convenient. Friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Tonya, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Genting is located in a large shopping area with a casino, arcade, and spa. It's very modern and close to the airport. The Sky Bar Cafe, for breakfast and dinner, is exceptional. The Spa is open to guests at certain hours, and it has wonderful services. I got a deep tissue massage, Indian head massage, and a facial--all were great!
Stayed 1 night in Aug 2025

10/10 Excellent

Tallia-Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel .
Stayed 2 nights in Aug 2025

10/10 Excellent

Estelle

Stayed 1 night in Aug 2025

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Booking in

Not too happy about having to wait untill 2 0'clock to get into our room after a long drive! We could get in earlier if we paid an additional charge.which seemed a bit much!!
Stayed 1 night in Aug 2025

10/10 Excellent

Phil

Stayed 1 night in Aug 2025

10/10 Excellent

John

Stayed 1 night in Aug 2025

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Mark

Stayed 1 night in Aug 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like staying at the Genting hotel when visiting for work. It is fairly priced, convenient and has everything I need. Front desk staff are really friendly too.
Stayed 1 night in Aug 2025

10/10 Excellent

Dan

Stayed 1 night in Aug 2025

2/10 Terrible

Shahnaz

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Lenisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sultan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 1 night in Aug 2025

10/10 Excellent

Russ

Stayed 1 night in Aug 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Amarjit

Stayed 1 night in Aug 2025