Such a shame. Lovely venue, good food, nice facilities and clean. I booked for 2026 in error and realised on check in. Assuming theyâd be reasonable, I rebooked for 2025 immediately. Iâm now told by hotels.com that they wonât refund my 2026 stay. We all make mistakesâŠ.
Quite how this hotel gets a rating of 9 (wonderful) is beyond me. To say it needs updating is an understatement. We were horrified looking down the side of the wardrobe in room 20, it was thick with dust, cobwebs, it honestly looked like it hadnât been cleaned in 20 years (pic 1). Moved to room 14, which was cleaner, but both rooms only had 1 cup, 1 towel, 1 glass for 2 people. Peeling wallpaper, scuffed skirting everywhere, mould on the bathroom ceilings, scalding hot water, the bed bases were rotting with awful mattresses (I have thrown better in a skip). Oh and the Public liability insurance in reception ran out last November. Please, go somewhere else, this is one of the worst I have ever stayed in.
The location was great and perfect for our needs.
The bedroom was large and in good condition. However, the bed and pillows were far too hard for us and the room was extremely hot. We did try to turn the heating down but this didn't seem possible.
The food in the restaurant dinner and breakfast, was average. However, all of the staff were friendly.
From the minute we got there we were made to feel welcome. The rooms were alittle tired but comfortable. The food was exceptional, great full english breakfast. All staff were friendly and went out of their way to make conversation, especially shy Mark lol and Suraya. We would definitely recommend and will return. Thank you.
Stayed overnight at the Old Mill for business due to location. Met with friendly efficient staff at reception and promptly arrived at room which unfortunately was very tired, some investment to refurbish wouldnât go a miss. The bathroom was not a pleasant experience, also requiring attention including significant mould.
The pub/restaurant adjoined was reasonably busy but attentive staff made for a pleasant experience.
The location was convenient for me and the large car park with EV charging a plus.
The highlight was the sunday dinner roast. Absolutely wonderful. However, receptionist services seem patchy. Room was comfortable and very warm (for the week that had snow fallen). Some amentities can be upgraded, but wasnt a huge bother if one is not picky for a city break.