I booked this cottage in April 2024 because management confirmed ad ,we needed dock access to park sailboat and water canoe.mangement approved. I arrived july for annual family holiday.i phoned from Saturday until late sunday vacasa gave us the run around and said we cannot use dock,I told management staff sunday at 4pm I was checking out 9am due to false advertising regarding dock access and management said they would refund balance of unused days.monday afternoon I received phone call from April and she started talking over me,extremely rude telling me no refund,i told her breech of contract false advertising. Cleaniness was also horrible the downstairs bedroom had urine spots as well as step landing. Getting response from vacasa management was unfriendly, rude and they all seem unorganized, they had no clue about the ad they listed about dock access,they are quick to receive money but don't fulfill what was promised.its unfortunate this happened within 10 years of me leasing homes for family holiday.this was a horrible experience for me and my family.