8/10 Good
Audrey, PINEDALE
Travelled with partner
24 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: beautiful grounds, attentive and kind staff, engaging Polynesian dance show, good breakfast buffet, impeccable Arii Moana restaurant experience, quality of over-water bungalows and beds, quick room service, and the tour operators who come for excursions are amazing.
Cons: we experienced oversights during our stay that are unacceptable at the prices being charged, including a botched double booking for sailing before arrival, waiting 27 minutes to get even water to drink at our first night's dinner reservation at Vaimiti, a spa day that was not as we ordered it (we ordered pareo massage that was clearly advertised as part of the ritual, and were told it was not possible, and instead of received very abbreviated swedish massage that was meh), and a mistake in allowing reservations for the Polynesian dance show to be made too late in the evening that resulted in having to run the mile from my bungalow with wet hair and no makeup in order to make the show. I also was not hungry yet because I was expecting to have dinner much later, and was charged $150 for the buffet regardless. My husband is not a picky eater and said the buffet was terrible, with 2 of the savory options being so salty as to be inedible. The buffet offerings looked limited and sad, very inferior to their breakfast buffet.
Overall, we would have been equally happy elsewhere for half the price and did not find the execution to meet a high enough standard to justify the cost.
Audrey
Stayed 4 nights in Apr 2025