The place itself is very nice - secure new building, well furnished, plenty of space, good gym. But the management team/owner are poor. Three days before we arrived, they called me to say the unit we were staying in for 11 nights had a problem so they asked me to stay in a different unit for one night (and then move). I had to be out for five hours in the middle of a day on which I needed to work remotely. I said I would make the change but expected some discount for having to cancel meetings and change the whole day around. They replied they would look into it but have not responded on provided any refund. Also, the kitchen is missing key cooking items. No pans at all (several very cheap pots), no baking dish, no grater, no strainer, only one kitchen towel, etc. When I asked them to supply a pan and they said they would see what they could do and then never got back to me. Finally, the wifi they list does not work but when I asked about this the answer was that they could not help me - we had to talk to the concierge, who also was no help. We finally learned through other people who lived in the building that they all use a different, public wifi that wasn't provided to us. We were ultimately able to work from the unit. But the overall experience was that the management team did not make me whole over not providing the accommodations we paid for, and was not responsive to needs we had while at the unit.