4/10 Poor
Justine
26 Aug 2025
This was my first time staying here as it was recommended because it was close to Gillette and easy to get to and from. We hit major traffic and a 4 hour drive turned in to 8. We were so happy when we finally arrived and could go into our room to relax for a bit, SHOWER, get ready and head back out. Unfortunately, that was not in the cards for us. Check in time at the hotel was stated as 3 PM. We did not arrive until 4:38 PM and our room was not ready. There was no way that we could wait until the room was ready and we had no choice but to say that we would take the room so we could at least put our bags in change and get right out again. We took the room being dirty. None of us were even able to shower. This was completely unacceptable. Your hotel also wanted a $50 incidental fee upon checking in. Again completely unacceptable as the room was not even ready for us, and it was way past the check in time! Then leaving the next morning, we were informed by staff that our car was almost towed because we parked in an area for buses where we should not have. No one told us where we could even park! I’m not sure if your hotel was overwhelmed with the amount of people staying there however, this was not only unfortunate for guests who have never stayed with you before, but completely unacceptable. I would be hesitant to ever recommend your hotel to stay at.
Justine
Stayed 1 night in Aug 2025