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Fairmont Copley Plaza, Boston

4.5 star property

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Photo gallery for Fairmont Copley Plaza, Boston

Ballroom
Lobby
Exterior
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

View in a map
138 Saint James Ave, Boston, MA, 02116
  • Place, Copley Square
    ‪1 min walk‬
  • Place, Newbury Street
    ‪2 min walk‬
  • Place, Boston Common
    ‪11 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Fairmont Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Room, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Room, 2 Double Beds

8.8 out of 10
Excellent
(10 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Double Room, 2 Double Beds (Best view of Church & Public Library)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Double Room, 2 Double Beds (Best view of Church & Public Library)

  • 36 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Signature Double Room, 2 Queen Beds (Best view of Church & Public Library)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Double Room, 2 Queen Beds (Best view of Church & Public Library)

9.2 out of 10
Wonderful
(5 reviews)
  • 36 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Gold Room, 1 King Bed

9.6 out of 10
Exceptional
(8 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Gold Room, 2 Double Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Room, 1 Queen Bed

8.8 out of 10
Excellent
(61 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (City or Interior view )

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (City or Interior view )

8.0 out of 10
Very good
(30 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (City or Interior view )

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Double Room, 2 Double Beds (City or Interior view )

8.6 out of 10
Excellent
(23 reviews)
  • 33 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed (Best view of Church & Public Library)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed (Best view of Church & Public Library)

8.4 out of 10
Very good
(14 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO SUITE 1 King - 415sf, 38sm - Spacious room featuring a comfortable sitting area

1 bedroom, premium bedding, pillow-top beds, in-room safe

STUDIO SUITE 1 King - 415sf, 38sm - Spacious room featuring a comfortable sitting area

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Room, 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Gold Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for FAIRMONT GOLD STUDIO SUITE 1 King - 415sf, 38sm - Fairmont Gold Lounge Access

1 bedroom, premium bedding, pillow-top beds, in-room safe

FAIRMONT GOLD STUDIO SUITE 1 King - 415sf, 38sm - Fairmont Gold Lounge Access

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (View of Boston Public Library)

Suite, 1 King Bed (View of Boston Public Library) | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed (View of Boston Public Library)

8.6 out of 10
Excellent
(4 reviews)
  • 74 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Fairmont Gold Signature Room, 1 King Bed

Fairmont Gold Signature Room, 1 King Bed | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Gold Signature Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Signature Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Gold Signature Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont Gold Suite, 1 King Bed with Pullout Sofa Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Gold Suite, 1 King Bed with Pullout Sofa Bed

  • 74 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Best view)

Presidential Suite, 1 King Bed (Best view) | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Presidential Suite, 1 King Bed (Best view)

  • 149 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (King, Best view Copley Square)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (King, Best view Copley Square)

  • 74 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Fairmont, Double Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont, Double Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont, Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont, Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Grab Bars)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Grab Bars)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO SUITE 1 King Mobility Access Roll-in shower with grab bars- 415sf, 38sm - spacious room

1 bedroom, premium bedding, pillow-top beds, in-room safe

STUDIO SUITE 1 King Mobility Access Roll-in shower with grab bars- 415sf, 38sm - spacious room

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for STUDIO SUITE 1 King Mobility Access Tub with grab bars - 415sf, 38sm - spacious room

1 bedroom, premium bedding, pillow-top beds, in-room safe

STUDIO SUITE 1 King Mobility Access Tub with grab bars - 415sf, 38sm - spacious room

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Gold, Room, 1 King Bed

  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Double Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Fairmont Gold, Double Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Fairmont Copley Plaza, Boston

Luxury hotel with health club and rooftop terrace
A restaurant, a health club and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, valet parking and a business centre. Housekeeping is available on request.
Fairmont Copley Plaza, Boston offers 383 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 46-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and hairdryers.

This Boston hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, fridges and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Fairmont Copley Plaza, Boston. During your stay, you're just a quick walk from Copley Square. You'll find features such as free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet in some public areas
  • Enjoy American cuisine while dining at OAK Long Bar + Kitchen
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Copley Square and Boston Marathon Finish Line
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 14 meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 25000 square feet (2323 square metres) and includes conference space. A health club, a rooftop terrace, and multilingual staff are also featured at the luxury Fairmont Copley Plaza, Boston. For a fee, parking is available.

This 4.5-star Boston hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
OAK Long Bar + Kitchen – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered valet parking on site (USD 72 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 30 for adults and USD 7 to 10 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • OAK Long Bar + Kitchen

Things to do

  • Health club

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 25,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 30 for adults and USD 7 to 10 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0014990350
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property will place an authorization of USD 1 at the time of booking for any reservations where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Copley Hotel
Copley Plaza
Copley Plaza Fairmont
Fairmont Copley Hotel
Fairmont Copley Plaza
Fairmont Copley Plaza Boston
Fairmont Copley Plaza Hotel
Fairmont Copley Plaza Hotel Boston
Hotel Fairmont Copley Plaza
Plaza Copley
Fairmont Copley Plaza Boston Hotel
Fairmont Copley
The Fairmont Copley Plaza Boston Hotel Boston
Fairmont Boston
Boston Fairmont
Fairmont Copley Plaza, Boston Hotel
Fairmont Copley Plaza, Boston Boston
Fairmont Copley Plaza, Boston Hotel Boston

Fairmont Copley Plaza, Boston Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 722 out of 1086 reviews
Rating 8 - Good. 199 out of 1086 reviews
Rating 6 - Okay. 87 out of 1086 reviews
Rating 4 - Poor. 41 out of 1086 reviews
Rating 2 - Terrible. 37 out of 1086 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cory

Stayed 5 nights in Jul 2025

10/10 Excellent

Hayley

Stayed 3 nights in Jul 2025

6/10 Okay

Colleen

We booked through Expedia. They charge rooms that booked through discount sites an “urban fee of $35 per night for your convenience”. Whether you want something or not, you are charged an additional $35 and this is only for rooms that book with a discount rate. We were given a room with no working refrigerator- they brought a banged up one up and it was placed in the room randomly. We were not able to access a movie which was part of their “urban deal”. Phone to concierge either wasn’t working or no one was answering around 9:30 pm so had to get redressed and head downstairs to ask a question. It’s a beautiful hotel and the people behind the scenes were so kind but we were definitely treated like reduced rate guests.
Stayed 3 nights in Jul 2025

8/10 Good

Andrea, Las Vegas

Liked: Cleanliness, property conditions & facilities
Overall I had a lovely stay at the Fairmont this summer! The bed was very comfortable and the room was impeccably clean. The only drawback was that I have medication that I need to keep refrigerated however there wasn’t mini fridge in the room. I had to keep the ice bucket filled a couple of times a day to keep it cold enough. Not terrible, just annoying and the sign in the room said the fridge was away for “maintenance” so I assume it’ll be replaced for future guests. Can’t beat the location though, walkable area to shops, restaurants, parks and plenty of sightseeing and the staff is always wonderful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gibran

Stayed 4 nights in Jul 2025

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 3 nights in Jul 2025

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property
Stayed 2 nights in Jul 2025

10/10 Excellent

Yavuz

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and convenient.
Stayed 1 night in Jul 2025

10/10 Excellent

Saskia

Stayed 4 nights in Jul 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with a lot of old charm and class . Very friendly with great service from front desk to Anthony at the bar and Vanya in the restaurant .
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Connie

Stayed 5 nights in Mar 2025

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Treat yourself, seriously you'll be glad you did!

Everything, from the moment we were pulled up and were greeted at the valet, to checking in, up through checkout, was a pleasure. Everyone we encountered or interacted with was polite, extremely helpful, friendly and truly went the extra mile... Especially Cornelius! The staff at the Fairmount Copley clearly take pride in their job and it shows! It was one of the best experiences i've had in a hotel 30+ years. Staying at the gold level , the food and drinks were amazing. The thoughtfulness of everybody working behind the scenes to ensure delicious food and everything being well stocked was very much appreciated. It was so amazing. I am looking into other Fairmont properties to experience the gold level. Thank you everyone for all your hard work to keep a place as large as that running smoothly.
Stayed 2 nights in Jul 2025

2/10 Terrible

Wendy

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Perfectly located
Stayed 4 nights in Jun 2025

6/10 Okay

John, PORTLAND

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Great bar. Great breakfast. The building is beautiful but my room 121 needed an update.
Stayed 1 night in Jul 2025

4/10 Poor

David

Liked: Cleanliness
Stayed 3 nights in Jun 2025

8/10 Good

Abbey

Travelled with partner
Liked: Cleanliness, amenities
The hotel lobby is stunning and steeped in history, giving it a charming and nostalgic ambiance. However, some features feel a bit dated; for instance, the bedroom doors have an old-fashioned design, and light from the hallway can seep into the rooms. The accommodations are comfortable and generally average. When you first arrive, there’s a slight musty smell in the hotel, but you quickly adapt to it, it’s definitely different from the standard hotel scent. Overall, it’s a unique experience with plenty of character!
Stayed 5 nights in Jun 2025

4/10 Poor

Ayman

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Totally overpriced. Rooms were in horrible condition and dated. Pillows gave me massive neck problems. Mini fridge was nowhere to be found instead there was a note saying there being upgraded. For the price, this was not worth it. I thought I was bringing my wife on a premium experience for a quick romantic getaway… but it didn’t live up to the name or reputation.
Stayed 2 nights in Jun 2025

8/10 Good

Daniel

Stayed 8 nights in Jun 2025

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and efficient staff!
Stayed 3 nights in Jun 2025

4/10 Poor

Elida

Travelled with family
Liked: Cleanliness, staff & service

Disappointing Experience with Security Concerns

We chose this hotel primarily for its promised security, but our stay turned out to be quite traumatic. One night, we experienced a horrifying situation when someone knocked forcefully on our door and attempted to push their way in. The only thing that prevented them from entering our room was the safety lock we had engaged. To make matters worse, our attempts to reach the lobby for assistance went unanswered, leaving us feeling vulnerable and scared. Later, we learned that the lobby staff had mistakenly given our room number to another guest, granting them access to our room without authorization, even though we had been staying there for two days. Overall, we are extremely disappointed with how this situation was handled, and we cannot recommend this hotel based on our experience. Security should always be a priority, and unfortunately, it felt neglected during our stay.
Stayed 2 nights in Jun 2025

4/10 Poor

Patrick

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This is a wonderful hotel that is badly in need of a total restoration. We love old hotels but not ones that haven't been updated. Next time we'll stay around the corner at Raffles, pay a little more, and get a much more up-to-date experience.
Stayed 1 night in Jun 2025