Warning: Do not stay at this rental. The quality is poor, it is over priced, and management is neither responsive nor empathetic. I am a business manager of a department with $96m in annual billing and a department of 300+ people. I would never run a business in this fashion and would be appalled if my company's values set the tone for my employees to behave in this manner. COVID 19 is NOT an excuse for poor communication and lack of transparency and empathy. We have made adjustments in our hospital department. If we can, why can't vacasa?
1. We booked this specifically for a hot tub, spending $600 more than comparable sites without access. The hot tub was closed, though the site made no specific reference to this, simply using the catch all phrase "some amenities may be closed due to covid 19." They took the time to make a print out of the ins and outs of amenities closed to give to us on arrival, but didn't bother uploading to their website. This suggests Vacasa cares about their revenue stream, not their patrons' experience. Had they cared more about experience and less about bookings, this would be clearly listed online.
2. They do have a web app for booking a heated pool, but the app is clunky and failed 5x while trying to use. As a result, the 20 spots available every 2h for the pool disappear in 90 seconds. Please don't expect to be able to use the pool or hot tub
3. When trying to get some financial compensation for this issue, the 1st property manager on call denied our request via an anonymous email address and did not reach out to us personally despite me asking for a verbal conversation at the front desk. On attempt 2 to resolve the issue, they still did not reach out to me personally. On attempt 3, a person clearly not a property manager named Cassandra pretended to be "pretty much the property manager," did not address my concerns, skipped around the issues, and answered "yes" when I asked if she would 1) not address my issue and 2) understood that my only recourse was to post this review which I explained in detail to her. I asked her if this complaint was worth less than my compensation and she implied it was. On attempt #4 to reach a property manager, I never received a call back. This person's name is Lindsay Flavian and she is clearly not an empathetic manager.
4. The property is subpar - something out of the 1990s and not maintained. The decor wouldn't be an issue if it were maintained or the cleaning well done. The