I booked through VRBO, but then Vacasa was who took over the booking. Had to download their app to access rental and communicate. Guessing it is a corporate owned unit instead of an individual. They told us there would be the possibility of checking in early, which was great news since we were coming in that morning to ski that day. Don at the front desk was great! He gave us access to use the parking spot, the locker room, and would let us know when room was ready. However the parking spot was not available, had previous renter still in it, even though they had to be checked out by 10:00 a.m. However Don gave us a spot in front to park, which was awesome! Never did hear from anyone when the room was available. I did message owner about parking and heard back two days later when it didnât matter. Their communication was awful! If the front desk couldnât help you, might as well forget it. Building layout was not good either. You could not take one elevator to the floor you wanted. You had to take an elevator to a mid-level floor and then walk down to another elevator to go to the lower floor where the locker room was. The game room was a disappointment. Games were not included in rental, had to pay to play. Prices were higher than normal arcades as well. The rental kitchen amenities were limited at best compared to places we usually stay. Kitchen was cramped and very little counter space.The covered parking and locker room were the highlights. Will not rent here again.