We never received a lockbox code for the key, took 45min to get someone on the phone so we could get keys. Room was not cleaned from last guest, dirty wet towels, bed not made. Took 60 min of multiple calls to get hold of call centre, told we would get a full refund as we couldnt stay there, 4weeks later still waiting for it. No correspondence from them. Very poor service, very difficult to contact. Had to book a room at Mantra.