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Mercure Bristol Grand Hotel

4.0 star property

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Photo gallery for Mercure Bristol Grand Hotel

Meeting facility
Standard Twin Room, 2 Single Beds | 1 bedroom, in-room safe, desk, iron/ironing board
Meeting facility
Exterior
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Broad Street, Bristol, England, BS1 2EL
  • Bristol Hippodrome Theatre
    ‪6 min walk‬
  • University of Bristol
    ‪6 min walk‬
  • Cabot Circus Shopping Centre
    ‪7 min walk‬
  • Bristol (BRS-Bristol Intl.)
    ‪17 min drive‬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, desk, iron/ironing board

Family Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

7.0 out of 10
Good
(38 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Twin Room, 2 Single Beds

7.6 out of 10
Good
(15 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(9 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

Room, 1 Double Bed (Compact) | 1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 Double Bed (Compact)

8.6 out of 10
Excellent
(25 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

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About this property

Mercure Bristol Grand Hotel

Hotel with a restaurant, a short walk to Bristol Hippodrome Theatre
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and concierge services are on-site. Housekeeping is available on request.
Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Mercure Bristol Grand Hotel's great location. During your stay, you're just a quick walk from Bristol Hippodrome Theatre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy British cuisine while dining at Keepers Kitchen & Bar
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 10-minute walk of Bristol Hippodrome Theatre and University of Bristol
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. The business-friendly Mercure Bristol Grand Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

This 4-star Bristol hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch and dinner.
24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 19 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 17.95 per person
  • Covered self-parking fee: GBP 19.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 370 out of 1009 reviews
Rating 8 - Good. 282 out of 1009 reviews
Rating 6 - Okay. 186 out of 1009 reviews
Rating 4 - Poor. 115 out of 1009 reviews
Rating 2 - Terrible. 56 out of 1009 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tienne

Travelled with group
Liked: Cleanliness

Just average

Was expecting slightly more for a 4* no robe, only a kettle, not coffee machine & no fridge/bottled water provided. Small room (realise it's like the budget room) very creaky floorboards and no main light, just bedside lights. Doors constantly slamming at night, only 1 life working. Think £17 per night parking is outrageous, should be free or HEAVILY discounted. Looks lovely from the outside but lacking in quality.
Stayed 2 nights in Apr 2025

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is rated a 4☆ hotel but falls short in many respects. My room was ok but the bed, duvet and pillows were awful. The bathroom was beyond awful and really needs refurbishing. Housekeeping did a good job but for some reason didn't wash our mugs after being used in the morning. I do wonder if getting a deal through Expedia is not the best idea as maybe inferior rooms are allocated? Breakfast looked promising but wasn't very nice. The chap on reception when we arrived was lovely.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely quiet hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Good Area for a Hotel

The hotel was fine! Nothing spectacular but it’s at a good place for getting to shops and city centre!
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Mercure

Parking was a nightmare. Room was good and area was nice
Stayed 2 nights in Jan 2025

6/10 Okay

James

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Not overly impressed. The mattress and pillows were too firm, so not a great night’s sleep. Aircon didn’t work as hotel In middle of refitting. Not too bothered about that though, and I will guess that all will be up and running by the summer. Buffet breakfast was all cold. Only scrambled eggs on offer
Stayed 1 night in Mar 2025

8/10 Good

Leena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities
The hotel was clean and their hospitality was brilliant. Thanks for arranging my booking for me
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Comfortable bed, staff very friendly Room had a cracked window
Stayed 3 nights in Mar 2025

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, on a vibrant high street leading into central Porto, probably a ten minute walk to the main attractions and old town. Beautiful room and restaurant area. Staff very friendly and kept our room perfect every day, would stay again
Stayed 1 night in Mar 2025

4/10 Poor

Rebecca

Business traveller
Disliked: Staff & service, property conditions & facilities
I was really disappointed with my stay due to the following reasons: The Wi-FI in my room was very poor and did not work properly at all, when I tried to call down to reception I found there was no phone in my room so i had to walk down just to be told it works perfectly throughout the whole hotel, which is most defiantly does not. I also asked if I could drink the water from the tap in the bathroom and was advised not too, yet I was not supplied with any drinking water. There was also no amenitites and to call to reception which again I could not as there was no phone!
Stayed 1 night in Mar 2025

10/10 Excellent

Harry

Stayed 1 night in Mar 2025

8/10 Good

Matthew

Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Great location. Convenient parking too
Stayed 1 night in Mar 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back again

Great hotel, perfect location clean and tidy, staff really helpful and friendly
Stayed 1 night in Mar 2025

8/10 Good

Cliff

Travelled with partner
Liked: Cleanliness, staff & service
Central to everything, Rooms to dark! Kettle lead would not reach socket. Bar staff great also reception staff great!. Just needs rooms to be brighter.
Stayed 2 nights in Mar 2025

10/10 Excellent

Wayne

Stayed 1 night in Mar 2025

4/10 Poor

Beth

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness
In the heart of Bristol. Faulty lifts. Staff seemed stressed with a couple of elderly guests. Customer service should be better than what we witnessed.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Stayed 1 night in Mar 2025