4/10 – Schlecht
Alexander
Geschäftlich gereist
3. Juni 2025
Verbesserungswürdig: Personal & Service
Approaching the Boathouse from the opposite side of the river, ones level of anticipation increases but its stunning position perch on the banks of the river are the last positives I can give this mediocre establishment. Welcome? What welcome! I waited at ‘Reception’ but nobody appeared. I asked the barman if I was in the right place and only then, he offered to find someone. When the ‘someone’ arrived there were no pleasantries. I’ve received a more enthusiasm at a Travelodge!
The room was nice room with a view of the car park - I obviously hadn’t paid enough for a river view and it was well equipped with a huge super king bed.
I returned to the bar to enjoy a drink on veranda and watch the latter stages of the sun going down across the river. Sadly, the tables outside were festooned with dirty glasses and dinner plates from diners who had got up and left. The general lack of staff, trained or otherwise, was quite noticeable. I went inside to eat; a decision I was to regret. Once again, service was in short supply and when my order was taken, it took ages before my food arrived: a tepid, unpleasant plate of food. The young girl was so busy, there was no offer of any accompaniments and it was only when I went to find some that I had the opportunity to request the aforementioned. Nobody asked if my meal was ok (3 out of 10) or showed any care, interest or professionalism. So sad as the location of the Boathouse has huge potential. Breakfast, however, was very good.
Alexander
Aufenthalt von 1 Nacht im Juni 2025
