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4.5 out of 5
Wonderful!
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"It was ok. We arrived and I’m sure we weren’t expected. Checked in by someone who was clearly enjoying his evening if you know what I mean 🍹 😉. He ... " More

By a verified traveller on Fri 31 Dec 2021

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
CHF 116* Per night/room 28 May - 29 May

Double Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double or Twin

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double, Seaview & Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double, Seaview, Picture Window

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Bay Tree Broadstairs ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay Tree Broadstairs

Everyone (2) Couples (1) Family (2)
3 out of 5
It was ok. We arrived and I’m sure we weren’t expected. Checked in by someone who was clearly enjoying his evening if you know what I mean 🍹 😉. He asked why I was carrying 2 bags and my husband 1!! Absolutely NONE of his business, I was quite happy. Room was cold, eventually worked out how to turn rad on. No sweetners for tea. When we came home at night we were met by a very angry barking dog, made us jump. Pillows were good. Breakfast excellent but I’ve stayed a lot of places and I didn’t feel welcome. Like we were a chore. My husband forgot his watch here, we were too far gone to go back and get it, so asked for it to be sent back to us. £2.69!!!! They charged our credit card!!! Now if I wanted to offer 5* customer service just send me it back , don’t charge me ! £10 yes, not £2.69. For that reason I will never return

Posted by on 31 Dec 2021

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Comment from Hotel Management

1 Jan 2022 by Robert (co-owner / manager)

Thank you for your feedback. We are confused as you complain about our warm welcome (for the record, our owners and staff do not drink on duty, you clearly have a mistaken impression) yet say you didn't feel welcome. We have never been asked to provide sweeteners in our amenity trays but would have happily provided had you asked instead of complaining in a review after you've left!l The majority of our guests are keen to interact with our dog - if we weren't 100% confident that he is calm and good natured we would not allow him in communal areas. You stated by email you would cover the cost of posting the watch, which we highlighted we sent by signed for delivery - we can provide the receipt - this is no different from standard hospitality industry practice.

5 out of 5

Posted by on 27 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by Robert (co-owner/ manager)

Thank you very much for your review. We hope that you have enjoyed your stay with us and we hope to welcome you again in the future.

5 out of 5
This is a beautiful place to stay, clean friendly staff, and the breakfast was beautiful. Highly recommend

Posted by on 21 Jul 2019

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Comment from Hotel Management

22 Jul 2019 by Robert (co-owner / manager)

Thank you for your review. We are delighted to hear that you have enjoyed your stay with us. We look forward to welcoming you again in the future. Robert (co-owner / manager)

5 out of 5

Posted by on 18 Mar 2019

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Comment from Hotel Management

9 May 2019 by Robert (co-owner/ manager)

Thank you for your rating. We are glad to hear that you have enjoyed your stay. We hope to welcome you again in the future. Robert (co-owner/ manager)

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.