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Best Western Brockport Inn & Suites

2.5 star property

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Photo gallery for Best Western Brockport Inn & Suites

Marina
Reception
Exterior
Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
4908 Lake Rd S, Brockport, NY, 14420
  • Place, State University of New York-Brockport
    ‪3 min drive‬
  • Place, Emily L. Knapp Museum and Library
    ‪4 min drive‬
  • Place, Lake Ontario Winery
    ‪20 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

9.0 out of 10
Wonderful
(54 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn Brockport, NY

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.6 out of 5, Wonderful, 1,000 reviews
The price is CHF 106
includes taxes & fees
11 Nov - 12 Nov
Hampton Inn Brockport, NY

About this property

Best Western Brockport Inn & Suites

Hotel with free breakfast, near State University of New York-Brockport
Along with a fitness centre, this smoke-free hotel has a business centre and concierge services. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Housekeeping is available once per stay.
Best Western Brockport Inn & Suites offers 40 air-conditioned accommodations with coffee/tea makers and a hairdryer. 36-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Brockport Inn & Suites. During your stay, you'll be within walking distance of State University of New York-Brockport. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Emily L. Knapp Museum and Library and a few minutes from State University of New York-Brockport
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Best Western Brockport Inn & Suites. Free self parking is available. A complete renovation of Best Western Brockport Inn & Suites was completed in July 2020.

This Brockport hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Renovated entire property - July 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 29 August 2025 to 31 October 2025 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per night, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dollingers Brockport
Dollingers Inn
Dollingers Inn Brockport
Dollingers
Dollinger`s Hotel Brockport
Dollingers Inn Suites
Brockport & Suites Brockport
Best Western Brockport Inn & Suites Hotel
Best Western Brockport Inn & Suites Brockport
Best Western Brockport Inn & Suites Hotel Brockport

Best Western Brockport Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 998 reviews
Rating 8 - Good. 244 out of 998 reviews
Rating 6 - Okay. 58 out of 998 reviews
Rating 4 - Poor. 23 out of 998 reviews
Rating 2 - Terrible. 19 out of 998 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Stayed 3 nights in Jul 2025

8/10 Good

Johnathan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Room 101

I’ve stayed at this exact hotel 5 times in the last 6 weeks. Every time has been overly exceptional. The staff very friendly and helpful, for a small extra fee early check and late check out are available. Continental breakfast available every morning and edible. This last time shortly before turning lights off for bed I noticed several black insects crawling around on the floor, seemed harmless but yet still visible. Also when arriving I opened the pull out couch bed and once removing cushions the entire bed frame was covered in what seemed to be white dog hair, I had also booked the room for 2 guests and the pull out bed did not have sheets or blankets attached while nothing to make the bed was in any of the cabinets either.
Stayed 1 night in Jul 2025

2/10 Terrible

Caroline

Stayed 2 nights in Jun 2025

10/10 Excellent

Hampden, Pompano Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Krystal, Lynbrook

Liked: Cleanliness, amenities, property conditions & facilities
Everything you is here
Stayed 2 nights in Jun 2025

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rom and bed where great would stay again when in town again.
Stayed 1 night in Jun 2025

8/10 Good

Joylene

Liked: Staff & service, room comfort
Quiet location, comfortable beds, room smelled and felt damp. Unfortunately, our room was right across from the ice machine and someone needed ice at 6 am each day...I presume it was the staff getting the continental breakfast ready. Continental breakfast was basic but fine.
Stayed 3 nights in Jun 2025

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good, but not great for the money.

Place was clean and situated in a quiet location. Breakfast choices were decent. Had a problem with the toilet and plunged it ourselves. Beds were ok, but not nearly as comfortable as another popular hotel chain I use. Beds “squeaked” when you moved like there were crushed plastic water bottles underneath you. Overall good but way too expensive for what you get. Disappointed there was no pool.
Stayed 2 nights in Jun 2025

6/10 Okay

Zainabu

Disliked: Amenities
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Not returning

We arrived to an empty front desk. It really bothered me that anyone could just walk in off the street and have access to the food and hallways. It was the same at the side door, where we simply walked in as did a man who had seemed to sleep in a budget rental van outside the door. A little creepy for sure. There was a sign at the front desk indicating that we should call the phone number and someone would come help us, which we did but still no one came. After 10 minutes or so someone did appear, but the front desk worker said, after I texted her, that 'her ringer was off' and she didn't get the call. The room had a strange smell to it, and the carpet was damp. The room was clean, very basic but clean. The beds were comfortable and lots of pillows. We were too tired to report the damp rug, we probably should have. We did report it when we left but the desk person shrugged. We usually stay at the Hampton in this town and will go back there next time.
Stayed 2 nights in Jun 2025

8/10 Good

Emily

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Good enough but not great

This was our third stay and, unfortunately, the bathrooms are worse each time. The towels are too thread bare which means they don't absorb moisture or dry well. Also, the shower curtain and carpet smelled very bad this time. We enjoy the size of the rooms, the comfort of the beds/pillows and the variety of breakfast foods. I used to rave about Best Western but I'm torn between the good and bad now.
Stayed 2 nights in Jun 2025

10/10 Excellent

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Best Western Brockport are amazing. Their friendliness and hospitality have made our stay incredible.
Stayed 9 nights in May 2025

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled from Canada for a baseball tournament and enjoyed our stay. The hotel is very clean, breakfast is great. Carol and Morgan and the rest of the staff were amazing. Would definitely stay here again Thanks for making our stay great guys!
Stayed 2 nights in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Newer building with great breakfast!
Stayed 2 nights in May 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy our stay at the Best Western Brockport. They have the best bedding and pillows! However, this time our towels were too thin and the hairdryer didn't have much power. We also had a fire alarm at 4am which was jolting and not at all pleasant.
Stayed 2 nights in May 2025

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
I would absolutely stay there again. Staff was nice, room was excellent, clean, bathroom very clean
Stayed 3 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

SANDY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Professional staff.
Stayed 3 nights in May 2025

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
9
Stayed 1 night in Apr 2025

6/10 Okay

JULIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't put people next to ice machine!!

Room was amazing the location was horrible first floor next to an ice machine and next to cafeteria which was extremely loud! Woke me up several times
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Liked: Amenities
The room was excellent. The staff was incredible, very accommodating and very helpful. Will stay there again
Stayed 1 night in May 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable stay.
Stayed 1 night in May 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and highly recommended!

It's been at least a couple of decades since I last stayed at a Best Western and this was a wonderful experience! They had the best pillows of any hotel we've stayed at. It was also very quiet which was much appreciated. The breakfast had a great variety of hot and cold foods. However, they were constantly running out of coffee cups and the yogurt machine wasn't working.
Stayed 1 night in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice my room was nice and clean.
Stayed 1 night in May 2025