4/10 Poor
Janene, Fort Branch
Travelled with partner
22 Sept 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We reserved four nights at the Arrow. When we entered our “queen suite” we were immediately disappointed. The living room area was about 10x7 and only had a loveseat, one chair, and a tv on a coffee table. The kitchen was even smaller with full older appliances and mostly empty cabinets- there weren’t enough cooking pans to even attempt to make a meal. Down a very narrow hallway was the bedroom - maybe an 8x10 at the most- there was about 10 inches on each side of the queen bed to try to maneuver to get in the bed- the bathroom also very small - a bathtub with shower, toilet, sink/ no cabinet. We immediately noticed a meat smell as the space was above the downstairs kitchen of the restaurant. The blower for the kitchen was right below the window of the suite letting in all the grease and smells. The refrigerator top showed evidence as it was grease covered. I went down to the desk and asked to moved to no avail - the staff said since I booked with Expedia they could not do anything. I did an online chat with Expedia and was also told they could not do anything. Sooo we were stuck for 4 days in this small cracker box of a suite. I am still very upset that we paid a premium price for such poor accommodations
Janene
Stayed 4 nights in Sep 2025