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Grand Hotel Normandy by CW Hotel Collection

4.0 star property

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Photo gallery for Grand Hotel Normandy by CW Hotel Collection

A variety of baked goods displayed in baskets and on a counter, including croissants and bread rolls.
A bedroom with a sloped ceiling, two beds, a sofa, and a desk.
The Grand Hotel Normandy facade with a prominent entrance, double doors, and a marquee sign.
A balcony with a bed, a table, and a chair.
A modern indoor pool area with lounge chairs and a small pool.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Parking available

Explore the area

View in a map
Hoefijzerlaan 37, Bruges, B-8000
  • Place, 't Zand Square
    ‪5 min walk‬
  • Place, Bruges Market Square
    ‪10 min walk‬
  • Place, Bruges Christmas Market
    ‪10 min walk‬
  • Airport, Ostende (OST-Ostend-Bruges Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed

A hotel room with a large bed, a desk, a TV, and a bench.

Deluxe Double Room, 1 Queen Bed

9.2 out of 10
Wonderful
(24 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

A bedroom with two beds, a chandelier, and a wooden ceiling structure.

Family Quadruple Room

9.6 out of 10
Exceptional
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Triple Room

A modern hotel room with a large bed, a desk, and a chair.

Family Triple Room

9.2 out of 10
Wonderful
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Romantic Double Room, 1 Queen Bed

A bedroom with a bed, bedside lamps, a sofa, and a window with curtains.

Romantic Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Room

A hotel room with a large bed, a desk, and a chair.

Basic Room

8.8 out of 10
Excellent
(19 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Room

A neatly made bed with a white duvet, two bedside lamps, and a floral wallpaper pattern.

Economy Room

7.6 out of 10
Good
(14 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Double Room, 1 Queen Bed

A hotel room with a large bed, a wooden desk, a small round table, and a wall with floral wallpaper.

Classic Double Room, 1 Queen Bed

9.4 out of 10
Exceptional
(28 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Grand Hotel Normandy by CW Hotel Collection

This smoke-free hotel features an indoor pool, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and tour/ticket assistance are on-site. Change of towels is available on request
Grand Hotel Normandy by CW Hotel Collection offers 64 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Grand Hotel Normandy by CW Hotel Collection's great location gets high marks from our customers. During your stay, you're just a quick walk from 't Zand Square. Free WiFi in public areas, an indoor pool and a gym are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, multilingual staff and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the helpful staff
  • Within a 15-minute walk of Bruges Christmas Market and Bruges Market Square
Grand Hotel Normandy by CW Hotel Collection offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Grand Hotel Normandy by CW Hotel Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bruges hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 25 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 20 for adults and EUR 10 for children
  • A bar/lounge

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10.00 for children
  • Uncovered self-parking fee: EUR 25 per night (in/out privileges)
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

Bruges Floris Hotel
Floris Bruges
Floris Bruges Hotel
Floris Hotel Bruges
Hotel Floris Bruges
Floris Karos Bruges
Hotel Floris Karos
Karos Hotel
Floris Karos Bruges
Grand Hotel Normandy
Normandy By Cw Collection
Grand Hotel Normandy by CW Hotel Collection Hotel
Grand Hotel Normandy by CW Hotel Collection Bruges
Grand Hotel Normandy by CW Hotel Collection Hotel Bruges

Grand Hotel Normandy by CW Hotel Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 511 out of 765 reviews
Rating 8 - Good. 179 out of 765 reviews
Rating 6 - Okay. 43 out of 765 reviews
Rating 4 - Poor. 20 out of 765 reviews
Rating 2 - Terrible. 12 out of 765 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast, comfortable beds and modern bathroom. Very friendly staff. Would be coming back to this hotel when we’re back in Bruges.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, breakfas was,better than expected, stuff is,so gentle and nuce,very close location for everything
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Miika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful and the hotel is located at the pretty good spot.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Great swimming pool, amazing breakfast, perfect staff!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have never stayed in a more comfortable, homely place.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. The staff was super helpful, the room was clean and cozy, the fireplace at night was warm and inviting, and the pool was very nice. We be very happy to stay here again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were immaculate, the staff are great. Hôtel was exactly what we wanted. Just outside the centre so it was nice and quiet.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with an amazing friendly staff. Rooms are comfortable and breakfast is very good. Would recommend
Stayed 1 night in Mar 2026
Verified

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Enjoyed being in the annexed room. Could benefit from more pillows and a little more storage/space for a suitcase/clothes.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

JAMES

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room and great staff, breakfast was perfect
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming hotel, friendly staff, great breakfast and location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, amenities
Swimming pool,courteous staff,great breakfast, spacious rooms
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
The cleanest of the room, the hotel location and the helpful and kindness of the personel was the best.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities
lovely hotel and staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay. Staff were friendly and helpful. Will return
Stayed 2 nights in Mar 2026
Verified

8/10 Good

june

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the foyer is lovely and the staff were amazing. The only issue we had was that the shower floor was very slippery. We both slipped and were being very careful.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Oliver Mark

Liked: Cleanliness, staff & service, amenities
Warm friendly staff, well looked after. High quality room.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Keith

Liked: Staff & service, amenities, property conditions & facilities
Good standard hotel with friendly staff and most things as expected. However the corridor smelt of sewage.That took the edge off our enjoyment
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Hard to control temperature in room. Front desk controls air conditioner. Great location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Quality and choice at breakfast was excellent. Decor throughout hotel was tasteful and in keeping with its location. Staff were pleasant and helpful. Little presents on arrival to room and upon checking out were a special treat.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The family room was great and we all enjoyed the pool. Breakfast was more continental than cooked, but many many continental options. The beds were very comfortable. A little tatty around the edges in the room, but I'm not complaining - it was clean, comfortable, had dressing gowns and slippers and a minibar in the room which was reasonably priced too. Very close to 't Zand where we parked overnight, and very reasonably priced later check out times too. Would stay again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice welcoming hotel close to the centre but nice and quiet
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was nicely outfitted with free weights, elliptical and rowing. The pool looked inviting. Breakfast had a hot offering of hash browns, eggs, beans and bacon. The cold offering was bread, cheese, yogurt, cold cuts and cold cereal. Coffee machine for espresso etc. They even had champagne for mimosas Easily walkable to town
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely with great facilities, swimming pool and gym were great. Lovely room and great breakfast and loads of choice, would like to come back,
Stayed 1 night in Oct 2025