27 Feb 2020 by Andreas, Guest Service
Dear, Thank you for your message. We apologise for any inconvenience you had during your stay. Could you send us more details about your stay dates / room number via direct Expedia message ? As we received your post anonymously, this would help us to train the staff you mention and follow up the technical issues in the room. Thank you for your feedback. Have a great day ! best regards,
Pentahotel Brussels Airport offers its guests a 24-hour fitness centre and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces. Event space at this hotel measures 3767 square feet (350 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly pentahotel Brussels Airport. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Machelen hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Internet access - wireless
Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)
Pentahotel Brussels Airport offers 87 accommodations with complimentary bottles of water and designer toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 38-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Machelen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.
For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:00 AM.
Pentalounge – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Pentalounge – On-site lobby lounge. A children's menu is available. Open 24 hours. Open daily.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge on Monday, Tuesday, Wednesday and Thursday. Reservations are required.
Recreational amenities at the hotel include a 24-hour fitness centre and in-room fitness.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - BE0408.083.849
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a strict no-smoking policy. Violators will be subject to penalties (EUR 250).
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is BE0408.083.849. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and mobile payments. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.
