"Amenities were brilliant and the staff were wonderful. We had a lovely view from our room and from the lounge on the 24th floor " More
28 Dec 2023 by Ben, Guest Experience Specialist
Chère Lucia,Merci d'avoir partagé votre expérience chez nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir prochainement.Ben, Guest Experience Specialist
16 Oct 2023 by Ben, Guest Experience Specialist
Dear Matthew,Thank you for taking the time to review your stay.We are delighted to hear that you found our amenities to be brilliant and our staff to be wonderful. It is great to know that you enjoyed the lovely view from your room as well as from the Panorama Lounge on the 24th floor.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist
12 Jan 2022 by Laurice, Digital Experience Manager
Dear Tanya, This is a great rating. Thank you! We are happy we were able to cater to all your needs. We look forward to welcoming you again. Best wishes for the New Year, Laurice, Digital Experience Manager
4 Apr 2024 by Valerie, Front Desk Supervisor
Beste Mevrouw,Bedankt voor uw lovende feedback, het is een plezier om te weten dat alles geheel naar wens was.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we graag weer voor u klaar.Hartelijke groeten,Valerie, Front Desk Supervisor
30 Oct 2023 by Ben, Guest Experience Specialist
Dear Daniel,Thank you for taking the time to share your opinion with us.We are delighted to hear that you found our property well maintained and appreciated the cleanliness of your room. Our team works diligently to ensure that our guests have a comfortable and enjoyable stay.It is also great to know that you were satisfied with our service, although we always strive to provide exceptional service to all our guests. Your feedback is valuable to us and helps us to continuously improve.We look forward to seeing you again on any future visits you make to Brussels.Best wishes,Ben, Guest Experience Specialist
2 Oct 2023 by Ben, Guest Experience Specialist
Estimada Dalila,Nos alegra saber que la limpieza de la habitación fue de su agrado y que pudo disfrutar de un ambiente cómodo y agradable durante su estancia.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Un saludo cordial,Ben, Guest Experience Specialist
10 Sep 2023 by Ben, Guest Experience Specialist
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir bedauern Ihre negativen Erfahrungen und entschuldigen uns für die entstandenen Unannehmlichkeiten vielmals. Es wäre schön, wenn Sie uns eine detailliertere Beschreibung zukommen lassen, denn nur so können wir unseren Service stetig verbessern. Schicken Sie uns bitte eine E-Mail an management@thehotel.beGern würden wir Sie wieder einmal bei uns begrüßen.Ben, Guest Experience Specialist
13 Jun 2023 by Boris, Front office
Cher Christian,Merci d'avoir partagé votre expérience chez nous.Nous sommes enchantés que vous ayez apprécié notre emplacement ainsi que la disponibilité de notre équipe et nous prenons note de votre suggestion !Nous espérons vous revoir parmi nous prochainement,Boris, Front office
The Hotel offers its guests a full-service spa and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 17222 square feet (1600 square metres) and includes a conference centre. Spa services, a vending machine, and multilingual staff are also featured at the luxury The Hotel. Parking is available for a fee. This Brussels hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge)
The Hotel offers 422 accommodations with free minibar items and minibars. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
The Iris – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Nadine Salembier. Services include massages. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 12 years old are not allowed in the spa.
Special check-in instructions:
Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in. Any other arrangements must be coordinated with the property prior to arrival.
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.
