lovely hotel situated 5 minutes walk from the center of Bury St Edmunds.Bedroom nicely decorated and the bed very comfortable. Difficult to dry hair as no plug in the bathroom and no mirror in the bedroom!! Unfortunately we were in a front bedroom which is on the main road!! very noisy from 7.am
Easy check in, on first impression room was a good size , bed comfortable , bathroom the toilet looked like it had been broken for dome time, we did message North gate to inform them along with photos, but no response , crack in toilet seat is unhygienic !
Cobwebs in the bathroom as well
Breakfast was ok
We did inform someone about the toilet seat again when we checked out
Les points faibles : Personnel et service et confort de la chambre
Listed as 5 stars but no staff there so no service. Difficult to get in. No breakfast until after I had to leave and no way to request it earlier so I didn't get any. Not as advertised. I would class this as 3 star at best. Very overpriced for what you get. Won't be staying there again.
Easy to book, check in and leave.
Lovely room. Large and tasteful. Comfy bed. All very clean.
Bathroom quirky and nice, good towels, sparking clean but one or two painted areas needing attention.
Breakfast was fine, staff member very pleasant.
Parking at the back was excellent but not well signposted.
Communal areas could do with update (hall/stairs, breakfast room). Stair carpet looked dirty which was unfortunate first impression.
TV remote not working (batteries?)
Location excellent.
Overall a very nice stay.
The Northgate is in an excellent location which allows you to explore Bury St. Edmonds with a short walk. The rooms and the grounds are beautiful and the syaff amazing.
We did the chefs table dinner and had auch a fantastic meal!
Would highly recommend
This is a decent small hotel close to town centre with free parking.
We paid for a superior room and for the price we paid we were a little disappointed. Decor a little tired especially in the bathroom but main issue was no hot water in the evening; shower was only tepid. Also room was very cold at night even after turning radiator.
We tried to grab something to eat in the restaurant around 17:00 but were told it was fully booked even though it was empty. Suggested that we could order snacks from the bar, these were very limited, 4 options I think.
Itâs a nice small hotel but if you are changing 5 star rate then you need to do better.
I did report hot water situation at check out but the young lady seemed very inexperienced and just said she would report it.
Nice area, nice site, but bed being held together by tape, for the price a night isnât great, and unfortunately temporary traffic lights the day we stayed which meant constant noise, I am sure in a different room without the temporary traffic lights would of been a much different experience.