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Crystalbrook Bailey

5.0 star property

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Photo gallery for Crystalbrook Bailey

Front of property – evening/night
Property preview
Lobby sitting area
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Reef Fleet Terminal
    ‪8 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪9 min drive‬

Room options

View all photos for Urban Queen

1 bedroom, in-room safe, desk, blackout curtains

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

1 bedroom, in-room safe, desk, blackout curtains

Urban Master

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

1 bedroom, in-room safe, desk, blackout curtains

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(104 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

Two Bedroom Residence

9.0 out of 10
Wonderful
(12 reviews)
  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

1 bedroom, in-room safe, desk, blackout curtains

Three Bedroom Residence

  • 95 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Urban Twin

1 bedroom, in-room safe, desk, blackout curtains

Urban Twin

9.8 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Urban Master Bath

1 bedroom, in-room safe, desk, blackout curtains

Urban Master Bath

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

1 bedroom, in-room safe, desk, blackout curtains

Urban Balcony Queen

9.0 out of 10
Wonderful
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Crystalbrook Bailey

Luxury hotel with 3 restaurants and bars/lounges
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, self parking and free use of bicycles are on-site.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Crystalbrook Bailey. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 3 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Cairns Esplanade and 7 minutes on foot from Cairns Central Shopping Centre
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

CC's Bar & Grill – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte – This wine bar only serves dinner. Open selected days.
Pachamama – This poolside cocktail bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 654 out of 922 reviews
Rating 8 - Good. 188 out of 922 reviews
Rating 6 - Okay. 45 out of 922 reviews
Rating 4 - Poor. 20 out of 922 reviews
Rating 2 - Terrible. 15 out of 922 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay Wish we had longer to laze by the pool
Stayed 1 night in Aug 2025

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in an ideal location. I think it wiuld be a 5 star if the gym was better equipped and the pool got sun.
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Solid Hotel, but Poor Ventilation

Modern place with friendly staff. A major drawback is the air conditioning, which cannot be set cold enough, and the fact that the windows do not open. As a result, the air in the room feels stuffy and stale. I tried to solve this by propping the door open to the hallway... not exactly an ideal solution for obvious reasons ;-)
Stayed 5 nights in Jul 2025

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facilities however my only recommendation would be based on the room charge l suggest the hotel adds pay TV eg foxtel or Netflix, You tube. Apart from free to air TV and movies offered not much else. Apart from that all good and would stay again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as alwyay
Stayed 1 night in Aug 2025

10/10 Excellent

patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Stayed 2 nights in Jul 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and amenities were great! Very close to central Cairns and surrounded by lots of restaurant/food options. Only a 10 minute walk to the Cairns Night Markets and 5 minute walk from the Aquarium. Would absolutely stay here again!
Stayed 7 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome! Beautiful & Comfortable.

Great Location, central to eateries near the Esplanade, plus BWS & City Supermaket. Amazing Bed! Beautiful finishes & bathroom. I love the rain water head in the shower. You could also stream TV or chose from Free movies.
Stayed 1 night in Jul 2025

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Exactly the quality we expected from this chain. We were only there for one night passing through, but had a lovely stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Dion, Redlands

Stayed 5 nights in Jul 2025

10/10 Excellent

Bernard

Stayed 1 night in Jun 2025

8/10 Good

Jonathan

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 3 nights in Jul 2025

8/10 Good

Xiaowen

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, all staff we interact
Stayed 6 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in Cairns

The room was lovely, spacious & clean. The shower was awesome & bed & pillows were amazing! Great location & facilities.
Stayed 2 nights in Jul 2025

6/10 Okay

Wade

Business traveller
Liked: Cleanliness, property conditions & facilities
Average
Stayed 1 night in Jul 2025

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to dining shopping. Clean rooms quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

Beata

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Melody

Liked: Cleanliness, property conditions & facilities, room comfort
Lacking the personal touch. Felt a bit sterile. Tried ordering room service, wouldn't take room number. Who wo
Stayed 2 nights in Jul 2025

10/10 Excellent

Rhonda

Travelled with family
Liked: Amenities
Great location close to everything. Smooth check in & checkout. Very comfortable & clean
Stayed 1 night in Jul 2025