Hotel with 2 outdoor swimming pools, a short walk to Cairns Esplanade
Along with 2 outdoor pools, this smoke-free hotel has a seasonal outdoor pool and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, express check-in and express check-out are on-site. Housekeeping is available on request.
Cairns City Sheridan offers 31 air-conditioned accommodations with a hairdryer and an iron/ironing board. Flat-screen televisions are featured in guestrooms.
Bathrooms include a shower and complimentary toiletries. This Cairns hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
2 outdoor swimming pools are on site along with a seasonal outdoor pool.
Children aged under 18 years old are not allowed in the swimming pool without adult supervision.
During your stay at Cairns City Sheridan, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.
Free WiFi
Free self-parking
Take a swim in the seasonal outdoor pool
Amenities include a front desk safe, conference space and laundry facilities
Within a 10-minute walk of Cairns Esplanade and Cairns Central Shopping Centre
Cairns City Sheridan offers its guests 2 outdoor swimming pools and a seasonal outdoor pool. WiFi is free in public spaces. Cairns City Sheridan also features a terrace, laundry facilities, and express check-in. Self parking is free.
This Cairns hotel is smoke free.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Height restrictions apply for on-site parking
Free self parking on site
Wheelchair-accessible parking available
Things to do
2 outdoor pools
Family friendly
2 outdoor pools
Laundry facilities
Conveniences
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)
Business services
Conference space
Outdoors
Outdoor entertainment area
Outdoor furniture
Pool loungers
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
More
2 buildings
3 floors
Built in 1990
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV
Food and drink
Tea bags/instant coffee
More
Air conditioning
Heating
Iron/ironing board
Laptop workspace
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 10:00 AM
Contactless check-out
Express check-out available
Special check-in instructions
The front desk is open daily from 9:00 AM - 3:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.
Access methods
Front desk (limited hours), key retrieval
Pets
No pets allowed
Children and extra beds
Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Cots (infant beds) are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 3:00 PM. Guests arriving after 1:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
We should mention
The seasonal pool will open in January and close in December.
One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Property is also known as
Best Western City Sheridan
Best Western City Sheridan Cairns
Best Western City Sheridan Hotel
Best Western City Sheridan Hotel Cairns
Cairns City Sheridan Hotel
Cairns City Sheridan
Cairns City Sheridan Hotel
Cairns City Sheridan Cairns
Cairns City Sheridan Hotel Cairns
Cairns City Sheridan Reviews
Reviews
6.2
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Door to room was broken, had to spend 15 mins on the phone only for the door to not lock at night
kieran
Stayed 1 night in Apr 2025
4/10 Poor
Julz
Travelled with partner
18 Apr 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
Room wasn’t clearly marked, had trouble finding our room. Walls paper thin, could hear everything next door was doing. Booked a room with balcony and was on ground floor.
There was mould on the walls in the bedroom and bathroom. There was mouldy food scraps under the bed. Had booked a 3 night stay, checked out after one.
Still working on getting a refund for the other 2 nights.
How disappointing!
Jenny
Stayed 3 nights in Apr 2025
2/10 Terrible
Matty
Business traveller, Travelled with partner
17 Apr 2025
Disliked: Property conditions & facilities
The people downstairs in front of the hotel was very noisy and was revving cars at 2am in the morning and using the road as a race track no security to prevent this to happen.
Will never see me again and wont suggest anyone to stay there.!!!
Terrible Motel - advertised as "air-conditioned" but the air conditioner did not work. Didn't stay but Motel refused to refund payment.
Wotif took my money & my contract was with them but they were less than useless in assisting me.
The staff were amazing after coming off night shift and not well and got me early check-in , was able to have an awesome sleep before driving home the following morning. Excellent customer service and really appreciated the staff going above n beyond.
Only stayed a day, left for the evening and came back to find a big cockroach in our room
Wasn’t expecting much for the price we paid but we expected at least a clean room with no roaches
It was filthy, i was told the room had just been cleaned , clean sheets but thats all , in bathroom shower screens and wall tiles where not washed , floor had dirt in corners where it hadn't even been tried to clean .
Lock on sliding door was broken so a make shift lock was on door stopping outsiders coming in , curtains where so old the backing was coming off which allowed the light straight out side the door come in . The picture did not match the room i was given.
It would help if they put a big sign on door askinf guess to not let the door to go in or out after hrs the doir slam as you can hear it all night , i rang said after hrs number to complain about noise as the paper work said to and was told to call the police.