Reached out directly to Toucan Villas and asked if there was an air conditioning in this unit. Got a reply back, it did have AC. Go to unit with our bags, unit is burning hot, thermostat on wall read 28C!! Reach back out to Toucan Villas and told they would get back to us on how to turn the AC on. After waiting in unit for 30 mins, receive an email response, there is actually no air conditioning and the most they can do is bring over a fan the next day. By this point, they are not answering our calls, nor returning our voicemails. We let them know, due to asthma condition, etc we can not stay in a unit where it is 28C at 6pm in the evening - knowing it will be even hotter in the day. We ask them if they have an accommodation with AC they can move us to. We then, ask for a refund as we couldnât stay there and was only in the unit for at most an hour. Over two months later, we still have not received a reply. I would never recommend this company or VRBO, nor would I ever trust them.