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BOK21

Property class: 3

Choose dates to view prices

Photo gallery for BOK21

A narrow outdoor corridor with a wooden floor, white walls, and a black metal chair.
A hotel room with a large bed, a small table, a blue chair, and a view of the outside.
A modern indoor space with a green wall, a glass door, and a potted plant.
A staircase with white walls and green plants on either side.
A modern lobby with a reception desk, seating area, and a glass wall.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Bonampak, Cancun, QROO, 77500
  • Place, Ceviche Square
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪11 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Habitacion King

A hotel room with a large bed, a desk, a chair, and a view of the outside.

Habitacion King

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Habitacion Doble Individual

A hotel room with a bed, a small table with chairs, and a view of a fountain and palm trees outside.

Habitacion Doble Individual

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Habitacion King

A hotel room with a bed, a desk with a chair, and a view through a glass door.

Habitacion King

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Habitacion Suite

A hotel room with a bed, a desk with a laptop, a chair, and a plate of fruit.

Habitacion Suite

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite

A hotel room with a bed, a small table with chairs, and a view of a fountain and palm trees outside.

Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Business Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

BOK21

Concierge services, tour/ticket assistance and a garden are available at this hotel. Free WiFi in public areas and free self parking are also provided.
BOK21 offers 42 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. 55-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include a shower and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at BOK21, you're just a quick walk from Ceviche Square. Free WiFi in public areas, free self-parking and breakfast (surcharge) are available.
  • Free WiFi
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge and tour or ticket assistance
  • Just a 1-minute drive from Plaza Las Americas and 5 minutes from Ultramar Ferry Puerto Juárez
BOK21 offers its guests a terrace, tour/ticket assistance, and a garden. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 9:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Conveniences

  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at BOK21

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults and MXN 83 to 119 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 002-005-000911/2026

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

BOK21 Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 78 out of 170 reviews
Rating 8 - Good. 48 out of 170 reviews
Rating 6 - Okay. 20 out of 170 reviews
Rating 4 - Poor. 9 out of 170 reviews
Rating 2 - Terrible. 15 out of 170 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Harrison Basurto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for three nights and had a great experience. The room was clean, comfortable, and had everything I needed during my stay. The staff were also very helpful and friendly, I would consider staying here again in the future.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
In downtown.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Sergio Agustín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitacuin
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

William Eric

Amazing staff w e helpful
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Ok but noisy at night because of it been on a main street
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Bradley Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good A/C
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and value for the price. 10-15 minute walk to popular markets and restaurants. Room very spacious but balcony doors let all the sound from the roundabout in so vehicle noise is present all night long. Other than that, extremely happy with the stay.
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Jonas Hernandez

Liked: Cleanliness, amenities, property conditions & facilities
Everything was really good we happy about it
Stayed 4 nights in Jan 2026
Verified review

2/10 Terrible

Shreesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst hotel in cancun, way better places in the area. If u dont want to sleep, be hot, be frustrated and stay in a garbage hotel this is the hotel to stay at. Never staying here again. Bok21 es basura…
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jamal

Liked: Cleanliness
Nice affordable hotel. Close to a lot of restaurants and bars, I took the bus down the hotel zone many times they run constantly and its less than 20 pesos. Nothing fancy but got the job done.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Maryah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff very relaxing for me to get work done. No fridge or microwave was the only complaint.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and very comfortable. Cleaned every day. The only downfall was a little bit of noise From the traffic. Other than that great place for the Price.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

MOHAMMAD ALI

Liked: Cleanliness
Yeah, just the floor was dirty
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

mohamad

Liked: Cleanliness, staff & service, amenities
Everything was good
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a plesant stay, especially if youre traveling and dont plan on staying in the room a whole lot. The property itself is nice, the only issue we had was cats around our doors and peeing everywhere so the hallway reeked of cat pee. The room was nice, had a bed, a TV, balcony, but no fridge or any kitchen necessities other than a random sink in the room. Like I said, it was pretty decent for what we paid. If youre on a budget and dont care about any of those things, this is the place for sure. Its right in downtown and getting taxis or ubers was extremely easy and only about 10-15 away from the main beaches. Would definitely stay again and possibly just upgrade!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Arturo

Nice room
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Karl Andrew

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was solid and good shape, I like the area, very safe and convenient. Great restaurants nearby and convince stores. Receptionist was nice and friendly. Rooms are a bit old but clean and door locks are strong and safe. Bathroom should have a longer curtains so that the toilet area are not flooded. So far my stay was great and easy.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Jamal

Liked: Cleanliness, property conditions & facilities
Central area
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I’ve ever stayed here. It was a great room with a good king size bed. I requested a fridge for medication, and it was in the room when I arrived. The room was very clean, and the staff is very friendly and accommodating. The only issue I had was, we could not get the safe to properly work. Great stay, great location near many shops, restaurants and coffee shops. Also at the entrance of the hotel zone. My room did face the main traffic circle, so it was a bit noisy, but manageable.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Vincent

Liked: Cleanliness, property conditions & facilities
Clean-room, noise didn’t bother me too much but if you’re a light sleeper you may have a hard time. Friendly staff, affordable and not too far from the bus station.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a convenient location within walking distance of shop, restaurant and entertainment
Stayed 3 nights in Aug 2025