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Casa Caribe Cancun

5.0 star property

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Photo gallery for Casa Caribe Cancun

Exterior
Lobby sitting area
Beach/ocean view
Garden
Beach/ocean view

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
Calle 112 Este, SM 84, Puerto Juarez, Cancun, QROO, 77500
  • Place, El Niño Beach
    ‪13 min walk‬
  • Place, Museo Iconografico de la Carrera Panamericana
    ‪6 min drive‬
  • Place, Séptimo Día Adventist Church
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Panoramic Suite, 1 King Bed, Kitchen, Corner

Panoramic Suite, 1 King Bed, Kitchen, Corner | Free WiFi, bed sheets

Panoramic Suite, 1 King Bed, Kitchen, Corner

  • Ocean view
  • 70 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, Multiple Beds, Kitchen, Ocean View

Family Apartment, Multiple Beds, Kitchen, Ocean View | Free WiFi, bed sheets

Family Apartment, Multiple Beds, Kitchen, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Superior Apartment, 1 King Bed, Kitchen

Superior Apartment, 1 King Bed, Kitchen | Free WiFi, bed sheets

Superior Apartment, 1 King Bed, Kitchen

7.2 out of 10
Good
(14 reviews)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Free WiFi, bed sheets

Luxury Suite, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Casa Caribe Cancun

This hotel features an outdoor pool, a 24-hour front desk and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, barbecues and a front desk safe are on-site. Housekeeping is available on request.
Casa Caribe Cancun offers 6 accommodations with a hairdryer and free toiletries. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Casa Caribe Cancun. During your stay, you're just a quick walk from Ultramar Ferry Puerto Juárez. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance and luggage storage
  • Steps from Ultramar Ferry Puerto Juárez and 6 minutes by car from Plaza Las Americas
  • Airport shuttle service available for a fee
As a guest of Casa Caribe Cancun, you'll find an outdoor pool, a terrace, and barbecue grills. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Casa Caribe Cancun also features tour/ticket assistance, a garden, and a front desk safe. Self parking is free.

Smoking is allowed in designated areas at this 5-star Cancun hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping on request
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40.00 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Casa Caribe Cancun offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

Property is also known as

Casa Caracol Cancun Hostel

Casa Caracol Hostel

Casa Mexicana Cancun

Casa Caribe Cancun Hotel

Casa Caribe Cancun Cancun

Casa Caribe Cancun Hotel Cancun

Casa Caribe Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 149 out of 374 reviews
Rating 8 - Good. 82 out of 374 reviews
Rating 6 - Okay. 56 out of 374 reviews
Rating 4 - Poor. 30 out of 374 reviews
Rating 2 - Terrible. 57 out of 374 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cameron Duffy

Great place to stay for any adventure.
Stayed 4 nights in Feb 2026

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt badly from the toilet drain. There was no curtains on one window, which let in the light from outside. Very hard to sleep
Stayed 1 night in Feb 2026

6/10 Okay

Greta

Stayed 4 nights in Feb 2026

6/10 Okay

curt

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
there was no hand towels, no wash cloth, no cookware in the kitchen, only 1 glass , the fridge leaks water, the balconie door is very hard to open. the room and whole exterior needs a paintjob. the staff was nice but lady had no english skills. they did let me check in early though, that was helpful
Stayed 2 nights in Feb 2026

4/10 Poor

Mary

Disliked: Amenities, property conditions & facilities
I’m shocked how this place was rated so well on Expedia. Makes me not trust their ratings anymore. The room smelt incredibly musty when we entered. The fridge was so old and rusted. It appeared to be clean. Looked like it was once a resort that hasn’t been updated in 50 years. No soap in the bathroom or any towels. Only stayed there because of the proximity to the ferry but I won’t do that again.
Stayed 1 night in Feb 2026

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly and the little apartment had everything we needed! Location is perfect and is right next door to the ferry port, where you can take a short boat ride over to Isla Mujeres! I love that this place is family run and I much prefer this over an all inclusive! The views are beautiful, and being able to watch the sunrise each morning on the beachfront is an added bonus. My only downside is that we paid for what we thought was breakfast included and it was only coffee. This is the only downside, otherwise, would give 5 stars :)
Stayed 10 nights in Feb 2026

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Amazing room, AC included, your own wifi, ocean view and a small seating area on the ocean. Quiet zone and lots of little local food spots and a 7/11 in the corner for your convenience.
Stayed 8 nights in Feb 2026

10/10 Excellent

Kael

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Stayed 2 nights in Feb 2026

2/10 Terrible

Pablo

Disliked: Cleanliness, amenities, property conditions & facilities
The bed had bed bugs
Stayed 3 nights in Feb 2026

2/10 Terrible

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
We stayed two nights in the family apartment - two bedroom, two bathroom, kitchen, dining area and living room. Bedrooms and bathrooms - bathrooms stunk from the brown water that came out of sink faucet. Black water in the other bathroom. No bath towels or bath mats. No need for any though as we didn’t risk taking a shower. One bedroom had a hand towel. Due to the dripping shower, there was a towel on the floor to sop up the water. No hair dryer in either bathroom. No positives about the bedrooms or bathrooms Kitchen - no drinking water. We had to buy some from the corner store. Stove was disgusting. Totally wrapped in filthy aluminum foil, except for the gas elements, which i wouldn’t trust turning on! The glass on the oven door hung down when the door was opened. No pots, pans, coffee maker, no cooking implements at all. The table dad 4 plates, 4 coffee mugs, 4 forks, 4 knives set up. Living room - very uncomfortable seating. Cushions were stained & torn. One back cushion on each of the two seater sofas and a chair. Good thing there was only three of us! Pool - algae on the pool wall. They have a restaurant that’s open 8am to 2pm. We didn’t trust eating there, after seeing the state of our kitchen! One star that I had no choice but to put, is for the proximity to the Ultramar Ferry and decent restaurants. After speaking to other guests, the comments were the rooms were disgusting and nothing like the photos, which were likely taken 20 years ago.
Stayed 2 nights in Jan 2026

6/10 Okay

Tammy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very old place. No wash cloths. No fridge. Thank goodness we only stayed 1 night. The place could be amazing if properly cared for. Run down
Stayed 1 night in Jan 2026

2/10 Terrible

Blake

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First off …We Arrive to a room that smells like sewage , that does not lock nor has been updated or professionally taken care of .. This hotel gives the feel of what looks to be the rougher side of the Cancún Mexico experience ….After immediately checking in , we decided to immediately Check out…. If you want to feel like you will wake up missing a kidney this may be the place for you… We asked the front desk if this place was safe . As it was advertised by “Expedia” as a “Fantastic “ place to stay … and was met with “EHHh yeah it’s safe “ just be in by dark…. After requesting refund for this property due to having to book another hotel 45min south of Puerto Juarez …. Hotel refuses now to speak English with Expedia to refund . Expedia for over a month has said they would reach out to hotel with a bilingual agent . Which still has yet to be done…. I have pictures and days of texts with no only hotel but Expedia…. Mind you I am a loyal Expedia customer with bookings done nearly 5x a year through this site . Expedia gave me a very small one key credit . Book at your own discretion …
This KITCHEN
The Fridge
The Ambience of being told to be in by Dark by hotel manager . As the place is “ EHHH yeah it’s safe” just don’t be outside
Stayed 5 nights in Dec 2025

4/10 Poor

Rachel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I paid for ocean view. Did not receive ocean view. Had to change rooms halfway thru because we were having problems with hot water. 2nd room was a little better. Bad shower head but atleast it was hot water. Still not ocean view. Not the cleanest place. Stained sheets. No beach access. Sunrise blocked by the ferry next door so couldn’t get a good view. Pool was pretty cold. The breakfast was decent and good price but took along time to get. And we were only 1 of 2 tables of 2 people sitting there. Staff was very friendly. Very few spoke any English but it’s Mexico so I can understand that. Don’t think I would choose this property again unfortunately.
Stayed 4 nights in Jan 2026

8/10 Good

THIEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is spacious..kitchen. Property is very tranquil..relaxing.
Stayed 1 night in Jan 2026

8/10 Good

Martha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't have kitchen but I guess you get what you pay.
Stayed 3 nights in Dec 2025

4/10 Poor

Kenneth

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Basic
Stayed 1 night in Dec 2025

2/10 Terrible

Thuy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is misleading and dishonest. It is not a 5-star hotel, even though it is advertised as one. The furniture in the room is very old, there was no hot water, no saucepans in the kitchen, and the Wi-Fi was very difficult to connect to. There were also many mosquitoes that bit me all night. I stayed for one night and checked out early. I requested a refund for the remaining three nights, but Expedia was unable to contact the hotel for refund approval because the staff could not speak English and ignored emails. I spoke directly with the owner to request confirmation of my early checkout; he spoke English well, but the hotel had no option to provide written confirmation. In the end, Expedia emailed me to say the refund was declined, and they were unable to issue a refund. I do not recommend staying at this hotel. I rate it zero stars.
Stayed 4 nights in Dec 2025

10/10 Excellent

Leandro

Stayed 2 nights in Jan 2026

6/10 Okay

Roxane

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Endroit correct pour le prix manque un peu d amour… nous avons réservé ocean view avec cuisine mais aucune poêle/chaudron et ustensiles de cuisine fournie et aucune vue sûr océan de la chambre
Stayed 3 nights in Jan 2026

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, amenities
The pictures don’t reflect the hotel’s current state. It was dirty, run down, the air conditioner did not work well and there was a brown mouse running around the kitchen. We booked a quick one night stay to help us get to the airport on time for an early flight. We were only there for 12 hours otherwise we would have booked elsewhere.
Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much space, gorgeous views. Walking distance to ferry. Highly reccomnend.
Stayed 1 night in Dec 2025

2/10 Terrible

Nicolas

Stayed 2 nights in Nov 2025

6/10 Okay

Andrew

It was a nice suite . A few things to know. The water is very salty. I don’t know why. Bring a towel they don’t provide any. There were no cooking utensils just silverware and playlets m/bowls to eat with but no pots or pans. A lot of loud construction nearby during the day but quiet at night mostly. I’m used to making things work out so it those things were only minor inconveniences.
Stayed 2 nights in Nov 2025

6/10 Okay

betzabeth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I thought we would of had the pots and pans in the room and we had to ask for it. Then only the one towel between two people and not even a pool towel. Water was provided for us at all time i had tried ro call many times before arriving to seek some information and not expedia could get thru. The door didnt lock and took 45mins to get it fixed and would not change us rooms.
Love the bathroom
Could be repainted
Only the one towel at the end of the bed for two people
No additional knife or pots and pans
Stayed 4 nights in Nov 2025