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City Express By Marriott Cancun Aeropuerto

2.5 star property

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Photo gallery for City Express By Marriott Cancun Aeropuerto

Outdoor pool, free pool cabanas, pool umbrellas
Lobby
Property amenity
Room, 2 Double Beds, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board
Lobby

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Laundry
  • Breakfast included

Explore the area

Map
Super Manzana 301 MZ03 LT03, UPE Boulevard, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪6 min drive‬
  • Riviera Cancun Golf Resort
    ‪9 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 17.00 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Non Smoking

Superior Room, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Superior Room, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(6 reviews)
  • 27.00 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(16 reviews)
  • 21.00 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Reception

Fairfield Inn & Suites by Marriott Cancun Airport

  • Pool
  • Hot tub
  • Breakfast included
  • Free airport shuttle
4.6 out of 5, Wonderful, (2872)
The price is CHF 89
for 1 room
includes taxes & fees
9 Aug - 10 Aug
Fairfield Inn & Suites by Marriott Cancun Airport

About this property

City Express By Marriott Cancun Aeropuerto

Hotel in Cancun with free breakfast and 24-hour business centre
An outdoor pool, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and a 24-hour front desk.
City Express By Marriott Cancun Aeropuerto offers 137 air-conditioned accommodations with complimentary bottles of water and a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at City Express By Marriott Cancun Aeropuerto, you'll be within walking distance of Nichupté Lagoon. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business centre, 2 meeting rooms and convenience store
  • 10 minutes by car from Moon Palace Golf Club and 6 minutes from Xoximilco
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A 24-hour business centre, 2 meeting rooms, and coworking spaces are available. Free breakfast is served daily. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly City Express By Marriott Cancun Aeropuerto. Self parking is free.

This Cancun hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Raised toilet seat
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Built in 2023
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 350 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

City Express By Marriott Cancun Aeropuerto Hotel
City Express By Marriott Cancun Aeropuerto Cancun
City Express By Marriott Cancun Aeropuerto Hotel Cancun

City Express By Marriott Cancun Aeropuerto Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 298 out of 566 reviews
Rating 8 - Good. 109 out of 566 reviews
Rating 6 - Okay. 77 out of 566 reviews
Rating 4 - Poor. 22 out of 566 reviews
Rating 2 - Terrible. 60 out of 566 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Stayed 1 night in Apr 2025

10/10 Excellent

JOE, Jersey City

Stayed 1 night in Apr 2025

6/10 Okay

larry

Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shocking Stay

Dear Marriott Customer Service, I am writing to formally lodge a serious complaint regarding an appalling experience my family and I endured during a recent stay at one of your properties – an experience that not only left us deeply disappointed but also saw us scammed out of over £300. From the moment we arrived, the standard of the room was utterly unacceptable and shockingly below what one would expect from a globally respected brand like Marriott. Upon entering, we were immediately greeted with a revolting sight: the bed linens were visibly stained. This was not only deeply unhygienic but also completely inexcusable, especially from a hotel chain that claims to prioritize cleanliness and guest satisfaction. To make matters worse, the hair dryer in the room did not function at all. When we brought this to the attention of staff, no meaningful action was taken to rectify it. This is a basic amenity and its absence caused significant inconvenience. The bathroom facilities were equally substandard. The water pressure in the shower was abysmal—barely a trickle—and the water was, at best, lukewarm. After a long day of travel, the last thing any guest expects is to struggle to get a decent shower. This level of discomfort is unacceptable. What has made this experience even more infuriating is the fact that we were charged over £300 for what can only be described as a disgraceful stay. There was no transparency, no accountability, and zero willingness from staff to resolve
Stayed 1 night in Apr 2025

8/10 Good

George

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Anabel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the money I paid. Any other hotel is better, this place was in the middle of nowhere. The lobby ladies want me to paid the room when I arrived but I already paid online with a card and I had the confirmation numbers and everything later she told me that she got it and it was ok. There was not iron in the room when I called for one. I had to call twice to get one that was leaking water. The driver from aeropuert to the hotel was a the best we was very friendly and helpful.
Stayed 1 night in Apr 2025

6/10 Okay

Zuelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Murtaza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

8/10 Good

Sarvesh Avinash

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this just for a night as it was close it the airport. They provide free transportation to/from airport. The room however was very small compared to all the hotels I've ever stayed in. Staff was great, breakfast options were limited. If you need a place to crash for the night, this is the best option.
Stayed 1 night in Apr 2025

10/10 Excellent

chery lou

Stayed 1 night in Mar 2025

6/10 Okay

Salheddine

Liked: Cleanliness, staff & service
Unlimited breakfast, and the rooms are missing fresh air because the window can't open and close, the air is only blowing from AC. Thanks
Stayed 1 night in Apr 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and car rental drop off. We loved the hot Breakfast with fresh eggs and other foods.
Stayed 1 night in Apr 2025

6/10 Okay

ryul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast menu was not good enough comparing to other property I have been with same price range
Stayed 1 night in Apr 2025

6/10 Okay

E L

Liked: Cleanliness, staff & service, room comfort
The 3 separate times
Stayed 3 nights in Mar 2025

10/10 Excellent

Leo M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean,and quiet. Beds are comfortable, rooms look new.Minimal dining choices. Room service only had 2 options available and there are no restaurants close by. Our conversation with our shuttle driver would have been easier if we spoke Spanish.
Stayed 1 night in Mar 2025

8/10 Good

saji, Garden City Park

Travelled with family
Liked: Cleanliness, amenities
Good for one night emergency stay
Stayed 1 night in Mar 2025

8/10 Good

Miguel

Stayed 1 night in Mar 2025

10/10 Excellent

Rene

Liked: Amenities
Loved their breakfast
Stayed 1 night in Mar 2025

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible smell in our room and hard to sleep with noise
Stayed 1 night in Mar 2025

2/10 Terrible

Albert

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you happen to leave something behind, don’t expect it to be returned; they tend to keep your belongings.
Stayed 1 night in Mar 2025

8/10 Good

Pankaj

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, peaceful and seemed safe. The staff was helpful and shuttle services to airport was very convenient
Stayed 1 night in Mar 2025

10/10 Excellent

Maryam, North York

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2025

4/10 Poor

Alexander

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We booked this cuz it said it had a sofa bed but when we came in was a cheap small futon not a sofa bed and no blankets and pillows and the attendant said it's not for sleeping on
Stayed 1 night in Mar 2025