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Comfort Inn Cancun Aeropuerto

3.0 star property

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Photo gallery for Comfort Inn Cancun Aeropuerto

Premium bedding, pillow-top beds, in-room safe, desk
Lobby
Free daily continental breakfast
Exterior
Meeting facility

Reviews

5.6 out of 10

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carr. Cancun/Aeropouerto, Cancun, QROO, 77560
  • Place, El Tinto Golf Course
    ‪4 min drive‬
  • Place, Xoximilco
    ‪5 min drive‬
  • Place, Moon Palace Golf Club
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Double Room, 2 Double Beds, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Comfort Inn Cancun Aeropuerto

A 24-hour front desk, free breakfast and free self-parking are available at this smoke-free hotel. Free WiFi in public areas and free airport pick-up are also provided. Other amenities include multilingual staff assistance and a banquet hall.
Comfort Inn Cancun Aeropuerto offers 65 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. 32-inch plasma televisions come with digital channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they enjoy Comfort Inn Cancun Aeropuerto's proximity to the airport. During your stay, you'll be within walking distance of Nichupté Lagoon. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Extended parking available for a fee
  • Amenities include multilingual staff and a lift
  • 11 minutes by car from Moon Palace Golf Club and 14 minutes from Delfines Beach
  • Free airport pick-up shuttle service
  • Dogs welcome for a fee
Free breakfast is served daily. Public spaces have free WiFi. A free shuttle from the airport to the hotel is free during limited hours. The business-friendly Comfort Inn Cancun Aeropuerto also features multilingual staff and a lift. Self parking is free.

This 3-star Cancun hotel is smoke free.

Guests are served a free continental breakfast daily from 7 AM to 10:30 AM.
La Veranda – This restaurant serves breakfast, lunch and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free airport pick-up shuttle from 5:30 PM to 9:30 PM
  • Free self parking on site
  • Extended parking on site (MXN 85 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7 AM to 10:30 AM

Restaurants on site

  • La Veranda

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 380 per pet, per night, plus a deposit of MXN 500 per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night
  • Service fee: MXN 28 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: MXN 85 per day
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 380 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Comfort Inn Cancun Aeropuerto offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cancun Comfort Inn
Cancun Comfort Inn Aeropuerto
Comfort Inn Aeropuerto Cancun
Comfort Inn Aeropuerto Hotel Cancun
Comfort Inn Cancun
Comfort Inn Cancun Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel Cancun
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Aeropuerto Hotel
Comfort Inn Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Cancun Aeropuerto Cancun
Comfort Inn Cancun Aeropuerto Hotel Cancun

Comfort Inn Cancun Aeropuerto Reviews

Reviews

5.6
Rating 10 - Excellent. 157 out of 1001 reviews
Rating 8 - Good. 170 out of 1001 reviews
Rating 6 - Okay. 191 out of 1001 reviews
Rating 4 - Poor. 192 out of 1001 reviews
Rating 2 - Terrible. 291 out of 1001 reviews

6.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Murray

Travelled with partner
Liked: Cleanliness
Bathroom door would not close properly. No water pressure and lukewarm at best on high heat If you drive your car underground you can get it in but the roof scraps on the way out Room blinds did not block out light The breakfast buffet was, to be kind, awful Staff was very helpful and got us in a little early
Stayed 1 night in Jan 2026

8/10 Good

Arturo, Baltimore

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Helpful staff. Check on airport shuttle hours of operation. It’s not 24h
Stayed 1 night in Jan 2026

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice clean room, staff was very easy and nice to deal with.
Stayed 1 night in Jan 2026

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
The entrance of the hotel was dirty with a big garbage container overflowing with garbage. Employees sprawled on the ground near the container. The young women at the front desk greeted me with a sucker in her mouth and told her college to take care of my reservation cause she didn't understand me. The room was clean but the furniture looked very used and old. The bathroom was nice and clean but didn't have any facecloths. When I ask the desk clerk for one he gave me a hand towel. There was a good variety for the breakfast and the chief was nice and polite. The airport shuttle driver was on time. They could do a lot better with the desk clerks, out of three that I saw only one was acceptable.
Stayed 1 night in Dec 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Liliana

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was fine my only dissatisfaction it was they said shuffle from airport to hotel included but that was not the case. I ended paying for a Taxy and the hotel did not even give me back the money and that was the main reason I book with them
Stayed 1 night in Sep 2025

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

cheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No airport shuttle. Taxi with fees

Stayed 1 night in Jul 2025

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Rafael, El Paso

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

8/10 Good

marco antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Raisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Bryan, Los Angeles

Liked: Cleanliness, staff & service
Perfectly adequate if you need a cheap night near the airport. The hotel says it has an airport shuttle, but it does not.
Stayed 1 night in Jun 2025

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Juan, Monterrey

Stayed 1 night in Jun 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is fine
Stayed 1 night in Jun 2025

8/10 Good

Erwin, SPANISH LOOKOUT

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice room and good bed, and not good parking for the car
Stayed 1 night in Jun 2025

2/10 Terrible

CLAUDIA

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property says it offers transportation from the Airport to Hotel, Hotel to airport, NOT TRUE. A week before our stay they message me saying no transportation from the airport to the hotel, at that point it was to late for me to cancel, the day of pick up at the airport they called me to say their Van had mechanical issues and no transportation was going to happen. Front desk offered no solution, nothing! No ice machine! Would definitely not recommend!
Stayed 1 night in Jun 2025

6/10 Okay

Jeff

Travelled with group
Disliked: Amenities
Close to Airport
Stayed 1 night in Feb 2025

10/10 Excellent

Jean-Eric

Stayed 1 night in Apr 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a nice place to stay on our travels
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service

Scammed waiting for hotel shuttle

Terrible experience. We got scammed trying to get the “free” shuttle from the airport to the hotel. There seems to be some type of arrangement whereby you order the shuttle and it never comes. So, cab drivers approach you to say that the hotel works with them and that they will take you and the hotel will reimburse you. When you arrive at the hotel, they claim to not know anything about to and that the shuttle has been looking for you. Super fishy. HUGE PROBLEM FOR SENIORS like us. We got charged twice for the taxi ($57 each time) since the run the credit card twice. We had to cancel our card. Super disappointed and upset.
Stayed 1 night in May 2025

8/10 Good

Piper

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

minerva, austin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old need remodel the beds so uncomfortable the only good thing the breakfast .
Stayed 1 night in Apr 2025