Moon Palace Cancun - All-Inclusive

4.5 star property
VIP Access

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Photo gallery for Moon Palace Cancun - All-Inclusive

Aerial view
Superior Governor Ocean Front Suite - King Size Bed | 2 bedrooms, premium bedding, down duvets, memory-foam beds
Superior Governor Ocean Front Suite - King Size Bed | View from room
16 restaurants, breakfast, dinner served; Asian cuisine
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Place, Xoximilco
    ‪10 min walk‬
  • Place, Moon Palace Golf Club
    ‪16 min walk‬
  • Place, Riviera Cancun Golf Resort
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Superior Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 90 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Honeymoon Suite - King Size Bed

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 90 sq m
  • 2 bedrooms
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Garden View

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Book 4 nights, Get 2 Free nights in Punta Cana

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Book 4 nights, Get 2 Free nights in Punta Cana

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

8.2 out of 10
Very good
(13 reviews)
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

7.8 out of 10
Good
(186 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

7.6 out of 10
Good
(80 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Junior Suite Golf Course - Kids & Teens Free

9.6 out of 10
Exceptional
(7 reviews)
  • 38 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Moon Palace Cancun - All-Inclusive

All-inclusive property with 16 restaurants and 7 outdoor pools
Spend the day relaxing at the beach, practising your swing on Moon Palace Cancun - All-Inclusive's golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 16 restaurants.
Moon Palace Cancun - All-Inclusive offers 1334 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Moon Palace Cancun - All-Inclusive. During your stay, you're just a quick walk from Xoximilco. You'll find features such as free WiFi in public areas, free valet parking and a free manager's reception.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants and 11 bars/lounges
  • Splash around at the waterslide or swim in the 7 outdoor pools
  • Treat yourself to hydrotherapy, body treatments or deep-tissue massages at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort
  • Airport shuttle service available for a fee
Moon Palace Cancun - All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All-Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All-Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

The property hosts a free manager's reception daily.
Momo Teppanyaki – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.
Agra – This theme restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.
Trattoria – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Los Caporales – This theme restaurant specialises in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya – This theme restaurant specialises in Mexican cuisine. Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Football
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways (60 centimetre high)
  • Lift (199 centimetre wide door)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Moon Palace Cancun - All-Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 005-007-000963/2025

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All-Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1566 out of 2910 reviews
Rating 8 - Good. 579 out of 2910 reviews
Rating 6 - Okay. 359 out of 2910 reviews
Rating 4 - Poor. 204 out of 2910 reviews
Rating 2 - Terrible. 202 out of 2910 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Butrus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience overall, however there was a bad smell in the open spaces.
Stayed 3 nights in Jul 2025

10/10 Excellent

Zafar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good all around.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ricardo, PEARLAND

Stayed 3 nights in Jul 2025

10/10 Excellent

Sait

Stayed 10 nights in Jul 2025

10/10 Excellent

Oscar Eduardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel es maravilloso !!!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one problem "stinky bathroom" my son words.
Stayed 5 nights in Jul 2025

6/10 Okay

Halimah A

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and bedding was satisfactory nothing to rave or complain about. I spent over $7500 for a king OV room ( that was blocked by trees) and a family suite for 4 days. The hotel credits are only available to be used for certain items in certain stores which included cigars and tequila. I finally found a gift shop at the neighboring resort (The.Grand) and got some items. I definitely think its over priced considering the beach stinks with overgrown seaweed and the smell rises into your room in the morning. Consider exploring a different side of Mexico in my opinion.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pressure to get the
Stayed 5 nights in Jul 2025

6/10 Okay

Hunter Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was outstanding. Property was very nice and well taken care of. Room was along ways away from everything. A lot of walking.
Stayed 6 nights in Jul 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort was wonderful. The property, restaurants, entertainment and staff were lovely. However, the ocean water was filthy brown, and smelled awful like sewage water. And any excursion to a nice beach was close to $600 US dollars for our family of 4 for a half day trip. We traveled so far and didn’t even experience the beautiful turquoise waters; this was a huge disappointment.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kaelan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 8 nights in Jun 2025

10/10 Excellent

Nina

Stayed 6 nights in Jul 2025

10/10 Excellent

HOSUNG, Saint-Laurent

Nice
Stayed 3 nights in Jul 2025

6/10 Okay

Joe

Travelled with family
Disliked: Staff & service
I will start by saying the pool is awesome and huge, there is no lack of lounge chairs and pools. The food was decent, we asked for a spoon by another waiter in the restaurant and they responded with ‘ask your waiter for a spoon’. We ended up getting our bag stolen at Isla Mujeres and our passports were inside that bag. The hotel did not help us in any way on where the police station was located and because our bag wasn’t stolen there at the property they attempted in no way to even point us in the right direction, they said ‘ask the taxi driver’. The rooms are ok, very outdated and small. The check out is also not very convenient. All in all, there’s better all inclusive resorts to stay at.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mygenet T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was Amazing stay!
Stayed 5 nights in Jul 2025

6/10 Okay

vickie

Liked: Cleanliness
Na
Stayed 5 nights in Apr 2025

2/10 Terrible

Nana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Kennierth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Sunrise was very good and quiet
Stayed 4 nights in Jul 2025

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and extremely helpful and nice. Will definitely be coming back.
Stayed 4 nights in Jul 2025

8/10 Good

F Jederdiare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this resort. The staff were friendly and engaging. The only downside would be the smell. There was this strong sulfur smell around the entire property. It was noticeable; especially when you left the property for an excursion.
Stayed 3 nights in Jul 2025

2/10 Terrible

Erenia

Stayed 5 nights in Jul 2025

6/10 Okay

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The property I stayed at was the Sunrise location. It seemed a little dated. While the selection of food and the buffet was good, the restaurants seemed a little bland for the price compared to other all inclusive resorts. The mixed drinks were good though. The issues I had were the hard sell of the / timeshare package, the fake resort credits and the confusion on transportation. We traveled with a group of 12 people and they tried to charge us for private transportation knowing that we wanted standard transportation, which is half the cost. Then after that reservation was charged to the main room, mind you, we paid for 5 rooms total, they tried to double charge us for transportation both ways. It was almost like we were held hostage before we could leave. We almost missed our flight trying to fix the error. Second, the store credits. With our rooms we had $500 in resort credits. They could be used for different things but of course what they could be used for was jacked up in price. For instance, a standard spa massage was $300 for 1 hour! I'm sure they aren't paying the staff $50 per hour. At the gift shop, all you could use the credit for was for overpriced subpar cigars or tequila. In the end, I didn't even use the credits. Last, was the timeshare presentation. It was the typical "let me talk to my manager" trick and let me offer one more thing. For the price of this property, you would think they wouldn't use sleazy tactics to sell you overpriced packages.
Stayed 4 nights in Jul 2025

10/10 Excellent

Dahlia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff was great. I think the beds were full size, for 2 people (my teenager and I) was a bit too small. I also didn't like the fact that we had to pay 16% on the resort credits. Other than that it was a great trip.
Stayed 7 nights in Jul 2025

2/10 Terrible

Amani

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience – ruined our vacation and endangered my husband’s life Our stay at Moon Palace Cancun was beyond disappointing—it was dangerous. We arrived with three children and were shocked to find our rooms were not connected, despite requesting this during booking. We had no choice but to pay over $2,200 extra to upgrade just so we could stay together as a family. Shortly after arriving, my husband became violently ill from the food. He was vomiting, had severe diarrhea, and ended up vomiting blood. We urgently called for medical help, but the on-site doctor was busy. Staff were unhelpful, and when we called 911, we were told to take a taxi or Uber to the hospital. This was a terrifying, life-threatening experience. The food was horrible—no fresh fruit, barely edible options, and the whole place smelled like rotten beans or sewage. We felt unsafe and left after only two nights. I do not recommend this hotel to anyone—especially families. We are still shaken and demand a refund for the upgrade and unused nights. This property should not be marketed as a luxury or family-friendly resort.
Stayed 4 nights in Jul 2025